AM Server: Elevated Hospitality & Guest Experience

Exchange Hotels Management; Fort Worth (TX); On-site; USD 28,000 - 42,000; Full time

Job summary

Hotel Drover in Fort Worth, TX is seeking an energetic Server to deliver legendary service in a high-volume dining setting. You will greet guests, take orders, and ensure a memorable experience with attentive, personalized hospitality.

The role requires 2 years of server experience in casual or fine dining, TABC and Food Handler certifications, a flexible schedule, and strong communication with guests and teammates.

Qualifications

• Minimum of 2 years of experience as a server in a high-volume casual or fine dining environment (hotel experience preferred).
• Valid TABC and Food Handler Certifications required.
• Flexible schedule — must be available to work evenings, weekends, and holidays.
• Exceptional communication and interpersonal skills, with the ability to engage authentically and professionally with guests and team members.
• Embody Hotel Drover’s Core Values: Hit the Mark, Every Time, Blaze New Trails, Spark Warmth, Be Intentional, Honor All, Do Right, Stay Curious.

Responsibilities

• Greet guests warmly and guide them through the dining experience with professionalism and genuine hospitality.
• Take and process food and beverage orders accurately in the POS system (MICROS) while maintaining efficiency during peak service periods.
• Serve food and beverages promptly, adhering to service standards and presentation guidelines.
• Maintain expert knowledge of menu items, including ingredients, preparation methods, and potential allergens to accurately answer guest questions.
• Communicate effectively with kitchen and bar teams regarding guest requests, allergies, modifications, and timing of courses.
• Anticipate guest needs and proactively address issues or special requests to ensure satisfaction.
• Perform setup and breakdown of assigned sections, including restocking items, polishing glassware, and organizing stations for efficiency.
• Ensure tables are properly set according to service standards and assist in resetting throughout the shift.
• Present accurate checks, process payments, and thank guests sincerely while encouraging return visits.
• Maintain cleanliness and organization of work areas throughout service and closing duties.
• Adhere to all TABC and food safety regulations, reporting any incidents to management immediately.
• Support the restaurant team by assisting with seating guests, running food, bussing tables, or fulfilling to-go orders when necessary.
• Uphold confidentiality, professionalism, and Drover’s commitment to genuine Texas hospitality.
• Maintain professionalism and composure during challenging or high-pressure situations, delivering elevated service in a fast-paced, high-volume environment.
• Collaborate with bartenders and support staff to deliver a seamless, high-quality guest experience.
• Uphold luxury service standards by using refined, professional language and delivering polished, detail-focused hospitality in every guest interaction.
• All other duties as assigned.

Skills

Customer service

Communication

Interpersonal skills

Teamwork

Tools

MICROS POS

OpenTable

Job description

Hotel Drover in Fort Worth, TX is seeking an energetic Server to deliver legendary service in a high-volume dining setting. You will greet guests, take orders, and ensure a memorable experience with attentive, personalized hospitality.

The role requires 2 years of server experience in casual or fine dining, TABC and Food Handler certifications, a flexible schedule, and strong communication with guests and teammates.