AM Server

Wet Willie's; Waimea/Kamuela (HI); On-site; USD 36,000 - 48,000; Full time

Job summary

Merriman’s in Waimea/Kamuela seeks an experienced Dining Room Server to join our guest experience team. You will apply extensive knowledge of the menu, wines, and fine dining steps to deliver extraordinary service and build lasting guest connections.

As a Food Server, you will greet guests, take orders, and ensure timely delivery of food and beverages while upholding the highest standards in a fast-paced setting. A passion for local products and farms is essential.

Qualifications

• Extensive knowledge of food, wine and fine dining steps of service.
• Ability to present and converse the menu and daily specials eloquently.
• Basic knowledge of common food allergies and dietary needs.
• Commitment to exceptional guest relations in a fast-paced environment.

Responsibilities

• Greet guests and take food and beverage orders.
• Input orders into the POS system and ensure accuracy.
• Retrieve and deliver orders promptly while maintaining service standards.
• Maintain guest satisfaction throughout the meal and upsell where appropriate.
• Uphold cleanliness and side-work duties to support a smooth operation.

Skills

Menu knowledge

Wine knowledge

Guest service excellence

Allergen awareness

Communication

Job description

A Dining Room Server at Merriman’s must be an experienced, passionate and dedicated guest experience ambassador. We look at the Dining Room Server position as the pinnacle of our service team. You are required to have extensive knowledge of menu, wine and fine dining steps of service. A Dining Room Server at Merriman’s must be able to consistently fulfill our goal of being the greatest guest experience company in the world by making connections and providing exceptional service every night. We are built on a foundation of local food products and extensive knowledge of the products, farms and farmers is essential. We are a fast paced restaurant that strives to deliver the finest in food, beverage and service of the highest standards. We are lucky enough to be one of the most beautiful spots in the world and we strive to live up to it in everything that we do.

A Server is responsible for serving food and/or beverages to guests in the restaurant's continuing effort to deliver outstanding guest service and financial profitability.

Essential Functions - What will I be doing?

As a Food Server, you would be responsible for serving food and/or beverages to guests in the restaurant's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Respond to guest requests in a timely, friendly and efficient manner
• Ensure extensive knowledge of food, menu and restaurant promotions and specials
• Take guest food and/or beverage orders and input orders in appropriate point-of-sale system
• Retrieve and deliver food and beverage orders in a timely manner
• Ensure guest satisfaction throughout the meal service
• Serve alcoholic/non-alcoholic beverages in accordance with federal, state, local and company regulations
• Side work duties; upkeep of the restaurant
• Additional duties as necessary and assigned.

Requirements

What are we looking for?

• Passion for food, wine, beverage and our restaurant concept
• Extensive knowledge of local products such as produce and seafood, farms, and farmers
• Ability to present and converse the menu, restaurant concept, and memorize daily specials in an eloquent manor as well as delivering the highest standards of service in a busy and fast paced environment while demonstrating compassion and creating exceptional customer relations
• Basic knowledge of common food allergies such as celiac
• Extensive knowledge of wine, cocktails, and beverage including: grape varietals, wine regions of the world, and wine and food paring
• Total commitment to our Vision Statement, “Being the Greatest Guest Experience in the World

Physical Requirements

• Ability to continuously walk and or stand, move up and down multiple flights of stairs and transport items (such as glassware, and dishes, beverages) weighing up to 50 lbs. continuously, and also lift items above the shoulders throughout the duration of a possible 8 hour shift on a regular basis
• Able to work in all inclement weather such as in the sun, wind and or rain
• Willingness to maintain a neat, clean and well-groomed appearance (specific standards available)