AM Room Attendant

Relais & Châteaux; Baltimore (MD); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Medical and dental insurance

Short- and long-term disability

Life insurance

Retirement savings plan

Paid vacation and holidays

Staff meals

Hospitality and retail perks

Professional growth opportunities

Job summary

The Ivy Hotel in Baltimore, United States is seeking an AM Room Attendant to ensure guests enjoy a spotless and comfortable stay. You will clean guest rooms, maintain public areas, stock amenities, and assist with requests while upholding our high cleanliness standards.

Ideal candidates have hotel housekeeping experience, a detail-oriented mindset, and excellent customer service skills to support a welcoming and professional atmosphere.

Qualifications

• Must have hotel housekeeping experience.
• Strong attention to detail and commitment to cleanliness.
• Excellent customer service and professional demeanor.

Responsibilities

• Clean and prepare guest rooms to established standards.
• Maintain cleanliness of common spaces and back-of-house areas.
• Ensure rooms are stocked with amenities.
• Report maintenance issues promptly.
• Handle guest requests professionally.
• Protect guest privacy and security of rooms.
• Collaborate with team for efficient turnover.
• Follow safety and sanitation protocols.
• Perform additional tasks as needed by management.

Skills

Attention to detail

Customer service

Time management

Physical stamina

English proficiency

Teamwork

Job description

The Ivy Hotel is a Michelin Key hotel, having been awarded 2 Michelin Keys for the 2nd consecutive year. We pride ourselves on our execution and delivery of the absolute best in service, cuisine and ambiance. We are proud of creating a culture that includes everyone as family, expects everyone to work diligentlyto help achieve our goals, and offers opportunity to grow and learn and build a career.

We are seeking a dedicated and detail-oriented AM Room Attendant to join our team in Baltimore, United States. As an AM Room Attendant, you will play a crucial role in ensuring our guests have a comfortable and pleasant stay by maintaining the highest standards of cleanliness in our hotel rooms and common areas. Candidatemusthave hotel housekeeping experience.

• Clean and prepare guest rooms according to established standards
• Maintain the cleanliness of hotel common spaces and "back of house" areas
• Ensure all rooms are properly stocked with necessary amenities
• Report any maintenance issues or deficiencies to the appropriate department
• Handle guest requests promptly and professionally
• Maintain the confidentiality and security of all guest rooms
• Collaborate with team members to ensure efficient room turnover
• Adhere to all safety and sanitation protocols
• Perform any additional tasks as requested by management

• Proven experience as a Room Attendant in a hotel setting a must.
• Strong attention to detail and commitment to maintaining high cleanliness standards
• Excellent customer service skills with a friendly and professional demeanor
• Ability to work efficiently with minimal supervision
• Strong time management and prioritization skills
• Physical stamina to stand, walk, and lift throughout the shift
• Flexibility to work various shifts, including weekends and holidays
• Knowledge of standard cleaning procedures and products
• Ability to follow instructions and adhere to safety guidelines
• Basic English language proficiency for effective communication
• Team-oriented mindset with a willingness to assist colleagues as needed

Benefits:

• Medical and dental insurance

• Short- and long-term disability insurance

• Basic and optional life insurance

• Retirement savings plan

• Paid vacation and holidays

• Staff meals

• Hospitality and retail perks

• Supportive staff culture and opportunities for professional growth

The Ivy Hotel is an Equal Opportunity Employer. Employment offers are contingent upon successful completion of a background check conducted in accordance with applicable federal, state, and local laws.