AM Restaurant Supervisor - Hilton - Harrisburg, PA

Hotel Equities; Harrisburg (Dauphin County); On-site; USD 27,552 - 34,440; Full time

Benefits offered by this job

Medical/Dental/Vision

Vacation & Holiday Pay

401(k) with company match

Employee discount

Job summary

A leading hospitality company is in search of an AM Restaurant Supervisor for Hilton Harrisburg in Harrisburg, PA. The candidate will supervise restaurant operations to ensure guest satisfaction and manage staff training and development. Responsibilities include handling guest complaints and maintaining service standards. Competitive pay offered between $20.00 and $25.00 per hour with various benefits including medical insurance and career growth opportunities.

Qualifications

• 1-2 years of restaurant supervisory experience is preferred.
• Ability to maintain customer satisfaction as a priority.
• Fluency in English is required.

Responsibilities

• Supervise restaurant staff to ensure guest satisfaction.
• Assist with training and development.
• Handle guest complaints promptly.

Skills

Customer service

Team management

Communication skills

Attention to detail

Problem-solving

Education

High school diploma or equivalent

Tools

POS system

Cash register

Job description

Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable AM Restaurant Supervisor for Hilton Harrisburg in Harrisburg, PA.

Ad Lib Craft Kitchen and Bar
1700 Degrees Steakhouse (Award Winning / Fine Dining) ***Named best Steakhouse in Pennsylvania by Mashed.com

Position Summary:

TO SUPERVISE THE OUTLETS TO ENSURE GUEST SATISFACTION AND CARE FOR THE OPERATION.

Essential Job Duties and Responsibilities:

THE FREQUENCY CODES ASSIGNED IN THE JOB DESCRIPTION ARE: RARELY (LESS THAN 1%); OCCASIONALLY (BETWEEN 1% AND 33%); FREQUENTLY (BETWEEN 34% AND 65%); AND CONSTANTLY (BETWEEN 66% AND 100%).

• CONSTANTLY. ASSIST RESTAURANT MANAGER WITH TRAINING AND DEVELOPMENT OF STAFF.
• CONSTANTLY. GREET AND SEAT GUESTS.
• CONSTANTLY. MAINTAIN WORK AREAS CLEAN AND ORGANIZED.
• CONSTANTLY. REPORT UNSAFE CONDITIONS IMMEDIATELY.
• CONSTANTLY. USE PROPER CASH HANDLING AND ACCOUNTING PROCEDURES.
• FREQUENTLY. ANSWER TELEPHONE; TAKE RESERVATIONS.
• FREQUENTLY. COMMUNICATE WITH MANAGER ON ALL MATTERS RELATING TO THE RESTAURANT.
• FREQUENTLY. COMPLETE OTHER DUTIES AS ASSIGNED BY SUPERVISOR TO INCLUDE CROSS TRAINING.
• FREQUENTLY. DISPLAY KNOWLEDGE OF COCKTAIL AND WINE SERVICE.
• FREQUENTLY. DISPLAY KNOWLEDGE OF FOOD PREPARATION.
• FREQUENTLY. PERFORM DUTIES OF ALL POSITIONS WITHIN THE DEPARTMENT INCLUDING SERVING, BUSING, HOSTING, EXPEDITING.
• FREQUENTLY. RESOLVE EMPLOYEE AND GUEST-RELATED PROBLEMS.
• OCCASIONALLY. ATTEND REQUIRED MEETINGS.
• OCCASIONALLY. TAKE ROOM SERVICE ORDERS.

Other Duties:

PLEASE NOTE THIS JOB DESCRIPTION IS NOT DESIGNED TO COVER OR CONTAIN A COMPREHENSIVE LISTING OF ACTIVITIES, DUTIES OR RESPONSIBILITIES THAT ARE REQUIRED OF THE EMPLOYEE FOR THIS JOB. DUTIES, RESPONSIBILITIES, AND ACTIVITIES MAY CHANGE AT ANY TIME WITH OR WITHOUT NOTICE.

Required Knowledge / Skills / Abilities:

• CUSTOMER SERVICE: MAINTAIN CUSTOMER SATISFACTION AS THE DRIVING PHILOSOPHY OF THE F&B DEPARTMENT. PERSONALLY DEMONSTRATE A COMMITMENT TO CUSTOMER SERVICE BY INQUIRING ABOUT SERVICE QUALITY AND RESPONDING PROMPTLY TO GUEST NEEDS. PROMPTLY HANDLE GUEST COMPLAINTS. FILL IN FOR STAFF WHEN NECESSARY TO ENSURE CUSTOMER SATISFACTION. ENSURE YOUR STAFF, INCLUDING ALL NEW HIRES, ARE TRAINED TO MEET STANDARDS. EMPOWER STAFF TO DELIVER CUSTOMER SERVICE BY ENCOURAGING AND REWARDING RESPONSIVE GUEST ASSISTANCE. LEVEL OF SERVICE PROVIDED TO GUESTS IN ALL OUTLETS MEETS OR EXCEEDS CUSTOMER EXPECTATIONS. ENSURE THAT CONSISTENCY OF SERVICE AND STANDARDS ARE MET.
• PEOPLE: MANAGE PEOPLE ACCORDING TO GREENWOOD'S VALUES. MANAGE HUMAN RESOURCES FUNCTIONS INCLUDING RECRUITING, SELECTION, ORIENTATION, TRAINING, PERFORMANCE REVIEWS, PAY AND RECOGNITION PROGRAMS TO MAINTAIN A SKILLED AND MOTIVATED WORKFORCE. MAINTAIN A POSITIVE, COOPERATIVE WORK ENVIRONMENT BETWEEN STAFF AND MANAGEMENT. EMPHASIZE TRAINING AND DEVELOPMENT AS A WAY OF DOING BUSINESS IN ORDER TO EMPOWER EMPLOYEES TO SUCCESSFULLY PERFORM THEIR JOBS. HELP TO DEVELOP MANAGEMENT TALENT BY ACTING AS A MENTOR FOR DIRECT REPORTS. RESOLVE EMPLOYEE GRIEVANCES FAIRLY AND TIMELY. ENSURE EMPLOYEES FULLY UNDERSTAND PERFORMANCE STANDARDS, REVIEW PROCESS, AND REWARD SUCCESSES. MANAGE SAFETY PROGRAM TO PROTECT GUESTS AND EMPLOYEES AND WHICH MEETS OSHA REQUIREMENTS. USE ONGOING SAFETY PLAN TO MINIMIZE WORKERS’ COMPENSATION CLAIMS. TRAIN STAFF TO INCREASE LEVEL OF CUSTOMER SALES, SERVICE AND SAFETY SKILLS ON AN ONGOING BASIS. ENSURE EMPLOYEES ARE APPROPRIATELY CERTIFIED FOR THEIR JOB AS REQUIRED BY FEDERAL, STATE OR LOCAL REGULATIONS. MONITOR AND MAINTAIN ACCEPTABLE TURNOVER LEVELS.
• QUALITY: KNOW THE GENERAL OPERATIONS OF DEPARTMENT AND HOW ALL HOTEL DEPARTMENTS WORK TOGETHER TO ACHIEVE BUSINESS OBJECTIVES AND TO MEET CUSTOMER EXPECTATIONS. KNOW THE COMMONLY OCCURRING CHALLENGES OF THE F&B BUSINESS AND HOW TO OVERCOME THEM. KNOW RESTAURANT STANDARDS AND HOLD EMPLOYEES ACCOUNTABLE FOR CONSISTENTLY MEETING THESE STANDARDS. MAINTAIN FAVORABLE HEALTH DEPARTMENT SCORES. MANAGE A PREVENTIVE MAINTENANCE PROGRAM FOR ALL EQUIPMENT. CONTROL FOOD-BORNE ILLNESSES. MEET SAFETY AND SANITATION STANDARDS SUCH AS EMERGENCY PLAN, CPR/HEIMLICH TRAINING FOR ALL EMPLOYEES, PROPER STORAGE OF FOODS, STORING CHEMICALS AWAY FROM FOOD, ETC.
• INTERACTION WITH OTHERS/COMMUNICATIONS SKILLS: FREQUENTLY. PROFESSIONALLY DEAL WITH DIFFICULT SITUATIONS/PEOPLE.
• DEADLINES/SHIFT WORK/OVERTIME: FREQUENTLY. MEET DEADLINES AS REQUIRED. MEET MULTIPLE PRIORITIES OF BUSINESS DEMANDS. ADJUST TO SCHEDULE CHANGES, COVER SHIFTS ON SHORT NOTICE. WORK LATE NIGHTS OR EARLY MORNINGS.
• FLEXIBILITY: CONSTANTLY. NEED TO WORK A VARIETY OF HOURS, VARIED TASKS UNDER VARIED CONDITIONS.
• PACE: CONSTANTLY. MUST CHANGE PACE AS BUSINESS DEMANDS.
• ATTENTION TO DETAIL: CONSTANTLY. SEATING OF GUESTS, HANDLING MONEY, OPERATE CASH REGISTER, VIEW RESTAURANT AND EMPLOYEE APPEARANCE.
• HIGHLY REPETITIVE WORK: CONSTANTLY. SAME TYPE OF WORK, VARIED WHERE GUEST RELATIONS ARE CONCERNED.
• READ, WRITE AND SPEAK ENGLISH FLUENTLY.
• ABILITY TO COMMUNICATE EFFECTIVELY WITH THE PUBLIC AND OTHER EMPLOYEES.

Desired Software Proficiencies:

• WORKING KNOWLEDGE OF COMPUTER TERMINAL AND CASH REGISTER OPERATION.

Supervisory Responsibilities:

• ASSIST IN THE SUPERVISION OF THE RESTAURANT STAFF.

Education / Experience:

• HIGH SCHOOL DIPLOMA/SECONDARY QUALIFICATIONS OR EQUIVALENT.
• ONE TO TWO YEARS OF RESTAURANT SUPERVISORY EXPERIENCE.
• PREVIOUS EXPERIENCE IN HOSTING, SERVING, CASHIERING PREFERRED.
• MEET MINIMUM AGE REQUIREMENT OF JURISDICTION.

Physical Requirements:

• SITTING: NO
• STANDING/WALKING: CONSTANTLY.
• CROUCHING (BEND AT KNEES): OCCASIONALLY.
• KNEELING/CRAWLING: OCCASIONALLY.
• STOOPING (BEND AT WAIST): FREQUENTLY.
• TWISTING (KNEES/WAIST/NECK): FREQUENTLY.
• CLIMBING: RARELY.
• BALANCING: FREQUENTLY.
• REACHING (OVERHEAD/EXTENSION): FREQUENTLY.
• HANDLING/GRASPING: FREQUENTLY.
• PUSHING/PULLING: OCCASIONALLY.
• LIFTING/CARRYING: FREQUENTLY.
• OTHER PHYSICAL DEMANDS: RARELY.

Use of Senses:

• TALKING IN PERSON: CONSTANTLY.
• TALKING ON TELEPHONE: FREQUENTLY.
• OTHER SPEECH REQUIREMENTS: RARELY.
• HEARING IN PERSON: CONSTANTLY.
• HEARING ON TELEPHONE: FREQUENTLY.
• OTHER HEARING REQUIREMENTS: RARELY.
• NEAR VISION: CONSTANTLY.
• FAR VISION: CONSTANTLY.
• DEPTH PERCEPTION: CONSTANTLY.
• COLOR VISION: FREQUENTLY.
• FULL FIELD VISION: CONSTANTLY.
• SMELL: CONSTANTLY.
• TASTE: OCCASIONALLY.

Environmental Setting:

• SAFETY REQUIREMENTS (I.E., CLOTHING, SAFETY EQUIPMENT REQUIRED, ACTIVITIES PERFORMED): CONSTANTLY. ADHERE TO GREENWOOD HOSPITALITY GROUP'S SAFETY STANDARDS AND PROCEDURES. MAINTAIN SECURITY OF WORK AREA AND EQUIPMENT WHILE MAINTAINING THE LEVEL OF SAFETY REQUIRED BY THE COMPANY AND OSHA REQUIREMENTS.
• EXPOSURES (FUMES, CHEMICALS, VIBRATIONS, HUMIDITY, COLD, HEAT, DUST, NOISE): CONSTANTLY. EXPOSURE TO NOISE, AIR-CONDITIONED ENVIRONMENT.
• OPERATION OF EQUIPMENT/TOOLS/VEHICLES: CONSTANTLY. OPERATES POS, CASH REGISTER, TELEPHONE.

Pay: $20.00 - $25.00 / hour

Benefits At A Glance:

• Team Driven and Values Based Culture
• Medical/Dental/Vision
• Vacation & Holiday Pay
• Same-day pay available
• Employee Assistance Program
• Career Growth Opportunities/ Manager Training Program
• Reduced Room Rates throughout the portfolio
• Third Party Perks (Movie Tickets, Attractions, Other)
• 401(k) with company match
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Life insurance
• Parental leave
• Referral program