AM Restaurant Server

The Trade Hotel Milwaukee; Milwaukee (WI); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a motivated AM Restaurant Server to deliver exceptional guest service in a vibrant downtown hotel. This role involves greeting guests, taking orders, and ensuring a memorable dining experience. Join a team that values professional development and offers travel perks, flexible schedules, and comprehensive health benefits. With a focus on growth and community, this position is perfect for those looking to make a positive impact while enjoying the hospitality industry.

Benefits

Paid Sick Time

Paid Time Off

Flexible Schedules

Health, Dental, and Vision Plans

401(k) Retirement Plan

Team Member Travel Perks

Paid Volunteer Hours

Same Day Pay

Referral Program

Qualifications

• Motivated to maintain excellent customer service reputation.
• Strong oral communication and interpersonal skills required.

Responsibilities

• Greet every guest with a friendly smile and welcoming attitude.
• Take dining room and room service orders and communicate them to the kitchen.
• Clean and sanitize the service and guest areas of the restaurant as needed.

Skills

Customer Service

Oral Communication

Attention to Detail

Interpersonal Skills

Reliability

Tools

Point-of-Sale System

Job description

Discover your future at The Trade Hotel Milwaukee, now hiring a AM Restaurant Server!


Why You’ll Love Working with Us

As the Official Hotel of Deer District, The Trade Hotel is located in the bustling heart of downtown, adjacent to Fiserv Forum. Situated courtside in Cream City’s dynamic hub of sports, culture, and entertainment, The Trade offers 207 luxurious rooms and suites plus destination dining with a rooftop restaurant and lounge boasting stunning city views.

Our achievements include:

Hotel Opening of the Year 2023

Development Excellence Award 2024

AAA Four Diamond Hotel 2024

WRMCA Concrete Design Decorative Commercial Award 2024

About the Role

We are looking for talented people who will celebrate the fabric of our city and take pride in providing amazing guest service. Showing our guests and visitors an authentic Milwaukee experience, one that merges modern style and sophisticated comfort with pure Wisconsin hospitality.

• Greet every guest with a friendly smile and welcoming attitude
• Take dining room and room service orders; communicating them to the kitchen through the point-of-sale system; follow-up directly with cooks as needed
• Check in frequently with guests to ensure all needs and expectations are being met
• Prepare checks and post payments using the point-of-sale system
• Remove dishware from tables/counters during the dining experience as well as at the end; take them to the kitchen for washing
• Clean and sanitize the service and guest areas of the restaurant as needed
• Deliver room service orders as needed, following up with guests via phone call 10-15 minutes after delivery to ensure everything is alright and ask to arrange tray pickup
• Check property hallways for used dishware and return discarded trays to the restaurant for washing

** Starting wage for this position is $8.00 per hour but final wage will be based on experience**

The The Trade Hotel Milwaukee is managed by NCG Hospitality, a USA Today Top Workplace winner 2025 family-owned property management company with over 45 years of proven success. We invest in you and your career development, providing tools, resources, and mentorship to help you succeed. Here is what we offer our team members:

Professional Development:

- Dedicated training and development with opportunities for growth

- Educational and professional certification assistance

Team Member Travel Perks:

- Worldwide hotel stays starting at forty-nine dollars per night

- Rate based on availability and property brand

- Free night stays at NCG Hospitality hotels

Core Benefits:

- Paid Sick Time

- Paid time off and anniversary day off with pay

- Paid volunteer hours → Earn money for community service!

- Flexible schedules

Health and Wellness:

- Health, Dental and Vision plans

- Virtual telehealth services

- Team Member Assistance Program with mental health resources

- TeleDoc confidential counseling

- Health and fitness monthly reimbursement program

Financial:

- 401(k) retirement plan

- 100% match on the first 3% and 50% match on the next 2% of team member contributions

- Same day pay

- Catch Of The Day Program → Earn money for helping other team members and guests!

- Everyone Sells → Earn money for bringing in business to our properties!

- Referral program for team members

How do I make an impact on my team?

Our friendly and attentive AM Restaurant Server helps provide exceptional guest service and customer care in our restaurant and/or during event functions hosted by the property.

• Greet every guest with a friendly smile and welcoming attitude
• Take dining room and room service orders; communicating them to the kitchen through the point-of-sale system; follow-up directly with cooks as needed
• Check in frequently with guests to ensure all needs and expectations are being met
• Prepare checks and post payments using the point-of-sale system
• Remove dishware from tables/counters during the dining experience as well as at the end; take them to the kitchen for washing
• Clean and sanitize the service and guest areas of the restaurant as needed
• Deliver room service orders as needed, following up with guests via phone call 10-15 minutes after delivery to ensure everything is alright and ask to arrange tray pickup
• Check property hallways for used dishware and return discarded trays to the restaurant for washing

What We Are Looking For

• Motivated to maintain excellent customer service reputation
• Strong oral communication and interpersonal skills
• Strong attention to detail
• Ability to work effectively and efficiently in a fast-paced setting
• Reliability and honesty
• Desire to contribute to a supportive and effective team
• Early morning availability

Who is NCG Hospitality?
We are a leader in the ownership, development, and operations of premier hospitality properties. Established over 45 years ago, NCG Hospitality has evolved into a successful third-generation, family-owned business. We proudly own and operate over 30 properties across multiple states including Hilton and Marriott hotels, restaurants, and a conference center. We explore the limitless possibilities of the hospitality industry, grounded in our four core values of Growth, Fun, Trust, and Responsibility.

The Trade Hotel is owned and operated by NCG Hospitality, a USA Today Top Workplace Winner 2025

NCG Hospitality is an Equal Opportunity Employer.