AM Restaurant Server

Lone Star Court; Austin (TX); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading hotel group in Austin seeks a dedicated service professional to provide exceptional guest experiences. Responsibilities include proactive guest interaction, maintaining professionalism, and ensuring customer satisfaction. Join a dynamic team committed to excellence in hospitality.

Benefits

Medical Insurance

Dental Insurance

Life Insurance

Paid Time Off

Paid Community Service Days

Qualifications

• At least one year of restaurant service experience.

Responsibilities

• Provide warm, anticipatory service to guests.
• Maintain cleanliness and organization.
• Complete daily checklists and participate in training.

Skills

Communication

Time Management

Problem Solving

Teamwork

Attention to Detail

Organizational Skills

Interpersonal Skills

Education

Valid TABC and Food Handlers Card

Job description

Our hotels are unique, and we are looking for outstanding talent to provide exceptional customer service to our team. Valencia Hotel Group is a collection of hotels created for today’s passionate traveler, each designed with modern aesthetics and classic character. We seek team members who are eager to be empowered to go above and beyond.

JOB SUMMARY

Provide warm, anticipatory service to guests. Assist, serve, and wait on tables during breakfast, events, functions, and meetings.

Responsibilities

1. Guest Interaction: Approach guests proactively; acknowledge guests in queue.
2. Communication: Be articulate, avoid slang, and maintain a gracious tone.
3. Professionalism: Maintain a clean, groomed appearance; exhibit attentive yet discreet demeanor.
4. Service: Offer menu knowledge, including ingredients and preparation methods. Understand distilled spirits and pouring standards.
5. Operational Tasks: Complete daily checklists, participate in training, and learn POS (Tabit) and ALICE systems for processing charges and requests.
6. Customer Satisfaction: Anticipate needs and ensure seamless communication among staff to avoid guest requests being repeated.

Basics

• Courteous behavior with guests and team members
• Maintain cleanliness and organization
• Report unsafe conditions
• Attend required meetings and training
• Ensure proper functioning of hotel equipment
• Perform additional duties as assigned

Physical Requirements

• Standing/Walking constantly on various surfaces
• Crouching, kneeling, stooping, twisting, balancing, reaching, handling, fingering, pushing, pulling, lifting/carrying as specified

Working Environment

• Exposure to weather conditions, chemicals, food items, and beverages

Essential Skills and Qualifications

• Strong communication skills
• Time management and problem-solving abilities
• Teamwork and attention to detail
• Organizational and interpersonal skills
• Valid TABC and Food Handlers Card

Candidate Profile

• Professional attitude
• At least one year of restaurant service experience
• Adherence to company policies and procedures

Benefits

• Medical, Dental, Life Insurance
• Paid Time Off
• Paid Community Service Days
• Click here to learn more

Valencia Hotel Group is an Equal Opportunity Employer. We actively seek a diverse workforce and do not discriminate based on race, color, religion, sex, national origin, disability, or ancestry.

We have been named in Newsweek’s list of America’s Greatest Workplaces for Women 2024 and Job Starters 2024.