AM Operations Manager

EOS of North America, Inc.; United States; On-site; USD 120,000 - 180,000; Full time

Job summary

EOS in Pflugerville, Texas, seeks an Additive Manufacturing Operations Manager to lead a state-of-the-art LPBF fleet and post-processing. You will manage technicians, coordinate equipment and staffing, and implement safe, efficient operating practices on-site.

You will collaborate with engineering, quality, project management, and facilities to translate changing priorities into an executable production schedule while improving utilization and performance.

Qualifications

• Experience leading technicians or production teams in additive manufacturing or similar technical environments.
• Practical knowledge of metal LPBF operations and post-processing workflows.
• Experience scheduling shared equipment and personnel across multiple projects.
• Ability to develop and implement SOPs, training programs, and standardized work.
• Experience with quality management systems and maintaining controlled documentation.
• Strong safety focus with experience managing equipment and material hazards.
• Ability to troubleshoot operational problems and coordinate technical support.
• Clear communication, prioritization, and cross-functional collaboration across engineering, quality, project management, and facilities.
• Equivalent technical degree or vocational training accepted.

Responsibilities

• Lead and develop the technician team; set daily priorities and coach performance.
• Own daily equipment operations across LPBF platforms and post-processing steps.
• Manage a dynamic production schedule balancing capacity, materials, and deadlines.
• Lead MES creation and implementation for scheduling, build readiness, status tracking, and traceability.
• Ensure safe operations with training, PPE, inert-gas handling, and incident response.
• Create and maintain SOPs, work instructions, checklists, and records.
• Coordinate maintenance and equipment readiness with internal service teams.
• Plan installations, relocations, and capacity expansion in collaboration with stakeholders.
• Ensure build readiness with approved files, materials, tooling, and capacity.
• Manage powders, materials, and consumables with traceability measures.
• Support quality and issue resolution and contribute to root-cause investigations.
• Track performance metrics to improve capacity, reliability, and delivery.

Skills

Team leadership

Additive manufacturing

LPBF operations

Production scheduling

SOPs & training

QA documentation

Safety management

Troubleshooting

Cross-functional collaboration

Technical degree or equivalent

Education

Technical degree or trade/vocational training

Job description

Title: Additive Manufacturing Operations Manager Responsible Manager: Metals Application Manager Location: Pflugerville, Texas – On-Site

About the Role We are seeking an Additive Manufacturing Operations Manager to lead daily operations for a state-of-the-art fleet of laser powder bed fusion (LPBF) systems and associated post-processing equipment. You will manage a team of technicians, coordinate equipment and staffing schedules, and establish safe, consistent operating practices. Working closely with engineering, project management, quality, and facilities teams, you will translate changing project priorities into an executable production schedule while improving equipment utilization and operational performance. This is an on-site leadership role requiring technical judgment, practical problem-solving, and a structured approach to managing people, equipment, and workflows.

Key Responsibilities

• Lead and develop the technician team. Set daily priorities, assign work, coach performance, and build technician capability through structured training, cross-training, and documented equipment qualifications.
• Own daily equipment operations. Coordinate machine preparation, build execution, unpacking, depowdering, equipment changeovers, and post-processing activities across multiple LPBF platforms.
• Manage a dynamic production schedule. Balance equipment capacity, technician availability, material requirements, maintenance windows, and project deadlines. Adjust the live schedule as priorities change and communicate the impact on delivery commitments.
• Lead operational MES creation and implementation. Overhaul the MES tool for executing additive manufacturing and post processing operations. Define requirements and workflows for scheduling, build readiness, machine status, material traceability, and production records. Identify a suitable tool or platform and lead its implementation. Coordinate system testing, rollout, and user training with IT, engineering, quality, and vendors.
• Ensure safe operations. Implement and reinforce equipment-specific training and safe work practices in partnership with environmental, health, and safety personnel, including metal powder handling, housekeeping, PPE, inert-gas hazards, and emergency response.
• Establish standardized operational workflows. Create, implement, and maintain standard operating procedures, work instructions, checklists, and operational records that support consistent, safe, and traceable execution.
• Coordinate maintenance and equipment readiness. Work with the internal service team to plan preventive maintenance and troubleshoot operational issues.
• Plan equipment installations and moves. Coordinate machine relocations, facility readiness, vendor support, and return-to-service activities with relevant stakeholders.
• Ensure build readiness. Confirm that approved build files, material, equipment condition, tooling, work instructions, and downstream capacity are available before releasing work to the floor.
• Manage powder, materials, and consumables. Establish controls for receiving, storage, handling, reuse, segregation, inventory, and traceability, in coordination with engineering and quality.
• Support quality and issue resolution. Ensure operational records are complete, contain and apply process deviations, and contribute to root-cause investigations and corrective actions.
• Improve operational performance. Track equipment utilization, uptime, schedule adherence, turnaround time, and operational losses. Use these measures to improve capacity, reliability, and delivery performance.
• Support capacity and resource planning. Identify staffing, tooling, spare-parts, consumable, and equipment needs; provide input into operating budgets and capital investments.

Required Qualifications

• Experience leading technicians or production teams in additive manufacturing, advanced manufacturing, or a comparable technical environment.
• Practical knowledge of metal LPBF operations and associated post-processing workflows.
• Experience scheduling shared equipment and personnel across multiple projects with changing priorities.
• Demonstrated ability to develop and implement SOPs, training programs, and standardized work.
• Experience working within a quality management system and maintaining controlled documentation and production records.
• Strong commitment to safety, with experience managing equipment and material hazards in an industrial environment.
• Ability to troubleshoot operational problems, coordinate technical support, and drive issues to resolution.
• Clear communication, sound prioritization, and effective collaboration across engineering, quality, project management, and facilities.
• Relevant technical degree, vocational training, or equivalent practical experience.

Preferred Qualifications

• Experience operating or supporting multiple metal LPBF platforms and materials.
• Familiarity with metal powder management, contamination prevention, and material changeovers.
• Experience with relevant post-processing equipment, such as saws, blasting systems, furnaces, or machining equipment.
• Experience with ISO 9001 or AS9100 quality systems.
• Familiarity with Lean methods, root-cause analysis, and corrective-action processes.
• Experience using production scheduling, maintenance management, ERP, or MES tools.
• Experience supporting equipment installation, commissioning, relocation, or capacity expansion.

What Success Looks Like A safe, well-trained technician team; reliable equipment; a realistic and responsive production schedule; and documented workflows that enable consistent execution. The manager makes operational status and constraints visible, improves productive equipment use, and helps the team deliver dependable results as project demands evolve.

Our Vision: Over 1000 sharp minds, about 60 nationalities, one goal: accelerating the world’s transition to Responsible Manufacturing. Our proven technology, industrial 3D printing, has been extending the boundaries of manufacturing for over 30 years. We work globally networked and prefer to think outside the box – and we’re looking for people who want to shape the future with us.

EOS welcomes individuals from all backgrounds, ensuring equal opportunities without regard to race, color, religion, national origin, gender identity, expression, sexual orientation, age, or disability.

At EOS, equity and inclusion are fundamental principles, and we believe in creating a work environment that is built on empathy, respect, and fairness.

We are ALL IN.