AM Host | The Original

Sage Hospitality Group; Denver (CO); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Tips

Paid sick time

401(k) up to 4% match

Calm Health App

Employee assistance program

Pet insurance

Hotel/restaurant discounts

Referral bonus

Job summary

The Original, located inside The Rally Hotel in Denver, is seeking a friendly Host/Hostess. You will greet guests, seat tables, and assist with restaurant service in a fast-paced setting.

Responsibilities include processing payments accurately and maintaining a tidy cashier area. Prior cash handling and customer service experience are required; high school diploma or equivalent is expected.

Qualifications

• Must have high school graduate level math and cash handling knowledge.
• Proven customer service skills appropriate for a fast-paced restaurant.
• Familiarity with basic restaurant operations and POS systems.

Responsibilities

• Greet arriving customers, escort them to tables, and present menus.
• Assign sections and coordinate with servers to meet special requests.
• Receive payments, verify accuracy, and process transactions at the cashier station.
• Balance cash and reconcile reports at the end of each shift.

Skills

Cash handling

Customer service

English

Education

High School diploma or equivalent

Tools

POS system

Job description

Why us?

The Original, located inside The Rally Hotel at McGregor Square, has reinvented the neighborhood eatery - combining timeless inspiration from classic Americana with inventive and playful modern flair. With influences ranging from the 1950s diner to the elegant railway dining cars of days past, we’re home to a nostalgic collection of comforts, classics, andcuriositieswith a modern twist.

The Original charms audiences with a combination of playfulness and expertise. We are fun but not silly, imaginative but not unrealistic, and knowledgeable but not pretentious. Effortlessly switching between old soul and young-at-heart, the restaurant is friendly, adaptable, and creative. Everything here has personality - from the people to the food, beverage & décor.

At The Original, we don’t just hire order-takers. Our staff are part of the experience, and we work hard to hire people for their individuality and innovative thinking. In our world, you can have breakfast for dinner, cocktails for breakfast, or simply sit back and enjoy the thoughtful design elements that tell the story of who and why we are.

This position will be posted for the next 30 days or until it is filled.

Job Overview

Maintains an efficient and courteous restaurant operation by greeting arriving customers, seating, establishing rapport and assisting with restaurant service. Receives and accurately processes payment for restaurant charges.

Responsibilities

• Meets arriving customers as they enter restaurant with cordial greeting.
• Escorts to assigned tables, issues menus and solicits rapport in order to accommodate special needs or requests.
• Assigns sections and notifies servers of new seats in their section to ensure the customers receive immediate and proper attention.
• Maintains a highly visible appearance in restaurant during entire shift by remaining at the cashier station and periodically circulating through the restaurant in order to assist servers, to respond to any customer requests and to assess the efficiency of the operation for management.
• Receives payment and processes the transaction on computerized cash register, counting back change out loud for the protection of guest and restaurant.
• Verifies accuracy of all items on guest checks by confirming correct pricing, discounts and method of payment.
• Ensures that all charge vouchers are completely filled out and verifies dates, charge amount, authorization number and signature.
• Elicits feedback from departing customers on products and services in order to improve the operation to increase customer base and maximize revenues. Takes written notes in order to report comments to management.
• Distributes and accounts for all checks issued to servers for the shift by maintaining accurate written check issuance log for entire shift.
• Counts all revenues received for the day, using calculator and balancing to cash register reports, immediately alerting management to discrepancies.
• Balances and reconciles computerized and manual reports at the end of each shift in order to present accurate and organized daily business records to the Accounting Department.
• Maintains a clean and attractive restaurant by assisting with vacuuming, sweeping, general cleaning and sidework duties.
• Checks the proper set-up of tables and seating prior to opening.
• Immediately reports in writing any maintenance or housekeeping discrepancies to management.
• Exhibits a professional appearance and maintains a friendly, cheerful and courteous demeanor at all times.

Qualifications

Education/Formal Training

High School diploma or equivalent

Experience

Previous experience of 3 months in a position with heavy cash handling responsibilities and customer service exposure.

Knowledge/Skills

• Must have high school graduate level mathematical aptitude, know standard cash handling procedures and knowledge of computerized cash register systems.
• Must have general knowledge of basic customer service skills, restaurant operations, and food service principles.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to communicate verbally and in writing in English, follow written and verbal instruction, and work on more than one task at a time.
• Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.
• Must be able to handle coins and writing utensils, grasp handles, push buttons and carry dishes.
• Must be able to lift and carry trays and bus tubs weighing up to 10lbs.
• Must be able to stand throughout entire shift and to lift arms above head to retrieve objects from shelves.
• Must have vision ability to read written communiques, computer screens and print-outs, see colors and to survey entire room in dimly lit conditions.

Environment

Standing and walking during entire shift, including carrying, lifting and bending. Indoor environment.

Benefits

We offer some amazing benefits to our part-time, hourly roles, including:

• Supplemental pay: Tips
• Paid sick time and paid leave
• Eligible to participate in the Company’s 401(k) program with up to 4% employer match, meeting safe harbor requirements and no vesting period
• Calm Health Application Subscription
• Employee assistance program
• Eligible to purchase Pet Insurance
• Great discounts on Hotels, Restaurants, and much, more
• Eligible to participate in the Employee Referral Bonus Program. Up to $1,000 per referral

Salary

USD $20.00 - USD $20.00 /Hr.