AM Food Runner - The Harpeth Hotel

The Harpeth Franklin Downtown, Curio Collection by Hilton; Franklin (TN); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Health, Dental, Vision insurance

Free daily shift meals/beverages

Hotel discounts for team members

Tuition reimbursement

Job summary

The Harpeth Franklin Downtown, Curio Collection by Hilton is seeking an AM Food Runner to deliver food to guests in a friendly, professional manner and to act as a liaison between front and back of house.

Shifts run 7am–3pm, five days a week with flexibility for school or family needs. Compensation ranges from $17 to $20 per hour, with daily shift meals and beverage benefits for full-time staff.

Qualifications

• High school education or equivalent experience.
• Three - Six months experience in a food/beverage services environment or establishment.
• Must have vision ability to clearly see detailed guest checks, computer print outs, written instructions and to observe entire restaurant in dimly lit conditions.
• Must have manual coordination to punch buttons, grasp items in hand, and to balance and carry trays loaded with food and beverages.

Responsibilities

• Ensure that guests have an enjoyable dining experience by providing prompt and courteous food and beverage services.
• Maintain tables and service areas clean and organized.
• Memorize menu items and daily specials to answer questions and make recommendations.
• Attend pre-meal and departmental meetings to gain product knowledge and service standards.

Skills

Customer service

Communication

Teamwork

Attention to detail

Education

High school diploma or equivalent

Job description

COMPANY OVERVIEWAt Valor, we are passionate Hotelitarians—driven, detail-obsessed professionals who go beyond service to deliver true hospitality. With a global perspective and a commitment to thoughtful hospitality and sustainable dining, we bring enthusiasm, creativity, and local flair to every property we support. We seek individuals who value relationships, embrace high standards, and create meaningful experiences for guests, teams, and owners alike. If you’re someone who notices the little things and strives to make a lasting impact, you’ll thrive here.Please visit http://www.valorhospitality.com to learn more about our existing hotels, other exciting job opportunities and our company.The Harpeth Hotel in historic downtown Franklin is looking for Food Runners to join our team in providing one-of-a-kind experiences for our guests! Our AM Food Runners will deliver food to guests in a friendly, professional and knowledgeable manner and act as liaison between the front of house staff and back of house staff to ensure smooth food delivery.AM shifts only, with shifts from 7am - 3pm. Full-time, 5 days a week, with schedule flexibility to help with school hours, family needs, additional jobs, and more. From $17-20 an hour. Free daily shift meals and beverages. We offer medical, dental, vision benefits and additional coverages for full-time team members.POSITION PROFILEEnsure that guests have an enjoyable dining experience by providing prompt and courteous food and beverage services to restaurant customers.ESSENTIAL RESPONSIBILTIESEnsure tables are cleaned and set in a timely manner to effectively serve our guests, maintaining table settings by removing finished courses, clearing ang organizing dirty dishes, glasses and silverware and maintaining a clean and sanitary bussing station.Complete all restocking and cleaning duties as instructed.Memorize menu items, recipes and daily specials in order to answer questions and make recommendation to customers.Maintain cleanliness standards in restaurant, wait- station, and kitchen service area in order to have a clean, presentable and attractive facility and to satisfy state and local health board requirements.Attend all pre-meal and departmental meetings in person to enhance communications and gain knowledge of products, service and facility.Respond to customer inquiries and comments in person and on phone by providing timely and knowledgeable information to provide quality customer service.Present a clean and professional appearance at all times.Maintain a friendly, cheerful and courteous demeanor always. Able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.Perform other duties as assigned, requested or deemed necessary by management.REQUIRED KNOWLEDGE, SKILLS, AND ABILITIESHigh school education or equivalent experience.Three - Six months experience in a food/beverage services environment or establishmentMust have vision ability to clearly see detailed guest checks, computer print outs, written instructions and to observe entire restaurant in dimly lit conditions. Must have manual coordination to punch buttons, grasp items in hand, and to balance and carry trays loaded with food and beverages.Communicate information and hotel services to management, staff and guests.PHYSICAL DEMANDSAble to lift, push, carry 20 - 40 lbs.Stand continuously for long periods of time.Lift, pull, push, bend, and move items to support the hotel and outletsBENEFITS PACKAGECompetitive SalaryDaily Pay!Team Member Hotel Discount ProgramUniforms Provided for most positionsBenefits - Health, Dental, Vision, Life Insurance, and other supplemental optionsPaid PTO401k with employer matchFood and Beverage DiscountsTuition ReimbursementWHY THE 1799 KITCHEN and BAR ROOM:Our chefs honor the seasons with locally inspired menus, while the bar showcases more than 250 whiskeys and handcrafted cocktails that reflect the same thoughtful artistry. Warm, elegant, and alive with conversation, 1799 is where genuine hospitality meets modern Southern style.Working here means moving fast, thinking creatively, and taking pride in every detail — from the first greeting to the final garnish. It’s a team of passionate professionals who bring energy, heart, and craft to everything they do. We believe the best hospitality starts with people who care about their craft and about one another. If you take pride in the details, enjoy being part of a team, and love making someone feel at home, we’d love to welcome you to 1799.As historic downtown Franklin's only hotel, we pride ourselves on being a home away from home for our guests and our team members are a large part of that experience. From benefits like special hotel rates around the world to discounted food and beverage items, we are made for those who love to travel as much as our guests.At The Harpeth, we are dedicated to being open minded and implementing new ideas to assure a high level of productivity and professionalism. We do our best to encourage communication and listening to every team member equally. We are committed to you and your career advancement by providing you the opportunity to be successful through career growth and internal promotions.If you think you bring the ideal blend of skills, attitude and teamwork, sprinkled with a love of history and a small-town vibe, this could be the perfect home for you! Are you passionate and creative with a desire to grow? Let’s talk!