AM Bartender

Arlo Hotels; New York (NY); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading lifestyle hotel in New York is seeking a dynamic Bartender to provide exceptional service and create memorable experiences for guests. Responsibilities include taking orders, making beverages, and ensuring the bar area is clean and organized. Candidates should have at least 1 year of experience in bartending and a passion for customer service.

Qualifications

• 1+ years’ experience in bartending preferred.
• TIPS training and Food Handler’s Permit a plus.

Responsibilities

• Take orders and make beverages for guests.
• Maintain cleanliness and organization of the bar.
• Resolve guest complaints proactively.

Skills

Customer Service

Salesmanship

Knowledge of Cocktails

Tools

Point of Sales System

Job description

Arlo Hotels, an independent lifestyle hotel, is now actively seeking a dynamic Bartender.

Are you someone who is passionate about people, driven by purpose, and clever in your approach? If so, keep on reading! Here at Arlo, we strive to create a sense of awe that leaves those we touch wanting more.

The bartender occupies one of the most integral functions in the restaurant. You are responsible for taking orders, making beverages for all guests, serving beverages, selling food, and building repeat clientele. Beyond that, you are expected to use your skill, knowledge, and personality to provide a dining experience that exceeds all expectations. You have been chosen for this position because of your experience, ability, and character. Together, we will work to provide a memorable dining experience for each of our guests.

RESPONSIBILITIES AND AUTHORITIES:

• Always treat guests with courtesy and respect in a variety of situations
• Honesty & Integrity
• Report immediately any accident and or incident which may occur while at work
• Acknowledge guest with eye contact
• Use guest name whenever possible
• Report all guest concerns to management in a timely manner

SPECIFIC DUTIES

• Acknowledge all bar guests immediately, however busy.
• Take guests’ food and beverage orders, utilize salesmanship techniques, and make appropriate recommendations.
• Expertly make coffee, espresso, and tea beverages
• Input orders into POS system or Skytab correctly.
• Have a strong knowledge of all house cocktails as well as standard recipes.
• Open all wine and champagne bottles using proper wine service techniques.
• Anticipate guests' needs, respond promptly, and acknowledge all guests.
• Interact in courteous and professional manner with guests, supervisors, and co-workers.
• Be proactive in resolving guest complaints.
• Act with integrity and honesty, and alert management to any and all issues that may arise at a guest.
• Monitor and maintain cleanliness, sanitation, and organization of the bar.
• Clean and maintain bar equipment, espresso machine, coffee maker, coffee grinders, and all other coffee equipment.
• Properly mark all bar guests for each course in advance of delivery of food to the table.
• Always try and anticipate your guests’ needs.
• Maintain menu knowledge throughout employment, continuously review menu items, and keep up to date with any changes.
• Alert management to VIPs, great guests, big spenders, distributors, and anyone else you think wants extra attention.
• Ensure accuracy of guest checks and promptly process payments. *Each bar is responsible for their own bank.
• Ensure that all cash is handled correctly, and that correct change is given.
• Close out all cash checks for the floor in a prompt manner.
• Complete end of night closing check out.
• Notify management of any pertinent information related to the shift.
• Follow all responsible alcohol practices, including carding all guests who appear under the age of 40.
• Follow all health department procedures, including best practice notes that can be found behind bar.
• Must learn and maintain knowledge of Arlo brand and the property.

REQUIREMENTS:

• 1+ years’ experience and proven technical expertise as a barista and counter person
• Some bartending and/or serving experience preferred
• General knowledge of register/point of sales system
• TIPS training a plus
• Food Handler’s Permit a plus