Alumni Engagement Officer

Arcadia University; Glenside (PA); On-site; USD 65,000 - 90,000; Full time

Job summary

Arcadia University seeks an Alumni Engagement Officer to shape and lead a new office focused on Strategic Partnerships and Alumni Engagement. You will design programs, coordinate events, and build lifelong connections among Arcadia's global alumni community.

You will work with the Director and campus partners to drive engagement, mentor volunteers, and leverage data to improve outcomes, while collaborating across departments to expand opportunities for students and alumni alike.

Qualifications

• Bachelor's degree required.
• 5+ years of experience in alumni relations, volunteer management, higher education advancement, or related fields.
• Experience building relationships with alumni, volunteers, donors, and campus partners.
• Proven success creating and managing alumni engagement programs and events.
• Ability to work evenings/weekends and travel for alumni programs.

Responsibilities

• Design and oversee a calendar of alumni events including regional gatherings, reunions, Alumni Weekend, networking, webinars, and more.
• Develop engagement opportunities for alumni across life stages and geographic regions.
• Cultivate alumni communities based on professions, interests, affinity groups, and locations.
• Establish annual goals, metrics, and assessment measures for engagement initiatives.
• Identify trends and implement innovative approaches to increase engagement.
• Recruit, train, and support alumni volunteers and advisory boards.
• Manage the Alumni Association Advisory Council and its committees.
• Provide mentoring and career development opportunities for students and alumni.
• Recognize alumni contributions through awards and recognition programs.
• Partner with Development to identify prospective donors and attend donor events.
• Collaborate with Advising & Experiential Learning to connect alumni with students.

Skills

Relationship-building

Project management

Event planning

Communication

Team collaboration

Customer service

Education

Bachelor's degree

Tools

Salesforce

Job description

Job Description

The Alumni Engagement Officer is an exciting new role and a unique opportunity to help shape the future of alumni engagement at Arcadia University. As a founding member of a new office focused on Strategic Partnerships and Alumni Engagement, this individual will play an important role in developing the vision, strategies, and programs that build meaningful, lifelong relationships between Arcadia and its global community of alumni. Reporting to the Director of Strategic Partnerships and Alumni Engagement, the Alumni Engagement Officer will have the opportunity to strengthen existing relationships while imagining and developing new and innovative ways for alumni to connect with one another, with current students, and with the University. The Officer will help build programs and experiences that inspire alumni affinity and volunteer leadership along with opportunities for alumni to share their expertise, networks, and experiences through mentoring, networking, internships, and career development initiatives. Working collaboratively with colleagues across campus and academic departments, the Officer develops communications and engagement strategies that strengthen alumni participation across diverse populations and geographic regions. The position also utilizes CRM systems and engagement data to assess program effectiveness, identify trends, and implement continuous improvements that advance alumni engagement. This is an ideal opportunity for a creative, entrepreneurial, and relationship-focused professional who is energized by building a dynamic, forward-looking alumni engagement program that strengthens relationships, expands opportunities, and connects Arcadia alumni more deeply to the University's future.

Location

Glenside

Essential Functions

• Alumni Engagement
  • Design and oversee a calendar of alumni events, including regional gatherings, reunions, Alumni Weekend, networking events, webinars, and other relevant opportunities.
  • Develop engagement opportunities for alumni across all life stages and focused geographic regions.
  • Cultivate alumni communities based on professions, shared interests, affinity groups, and geographic locations.
  • Assist with the establishment of annual goals, performance metrics, and assessment measures for alumni engagement initiatives.
  • Identify emerging trends and best practices in alumni engagement and implement innovative approaches.
• Volunteer Leadership
  • Recruit, train, and support alumni volunteers and advisory boards.
  • Manage the Alumni Association Advisory Council and its committees.
  • Develop volunteer opportunities that support student mentoring, career development, workforce connections and affinity.
  • Recognize and celebrate alumni contributions through awards and recognition programs.
• Campus Collaboration
  • Partner closely with the Development team to identify and qualify prospective donors and attend donor events with significant alumni participation.
  • Collaborate with Advising & Experiential Learning to connect alumni with current students through mentoring, internships, career panels, and networking opportunities.
  • Partner with graduate programs to ensure meaningful opportunities for their unique alumni populations.
  • Promote alumni engagement in fostering experiential learning, internships, and professional development initiatives.
  • Partner with University Relations and Development to execute larger alumni engagement events and to develop compelling alumni communications across print, digital, email, and social media platforms.
  • Explore opportunities for collaboration with Campus Life.
• Data Management and Assessment
  • Utilize CRM systems to track alumni participation and engagement.
  • Analyze participation trends and develop strategies to increase engagement across diverse alumni populations.
  • Evaluate programs and implement continuous improvements to maximize impact and resource utilization.
  • Ensure data integrity and compliance with University policies
• Supervisory Responsibilities:
  • Supervises Student Workers/Volunteers/Interns

Qualifications

Minimum Requirements

• Bachelor's degree required
• 5+ years of progressively responsible experience in alumni relations, volunteer management, higher education advancement, or related fields.
• Experience developing and maintaining relationships with alumni, volunteers, donors, campus partners, and other constituents.
• Demonstrated success creating and managing alumni engagement programs, events, and initiatives.
• Experience engaging alumni through volunteer leadership, affinity groups, regional programming, or other constituent communities.
• Ability to work occasional evenings and weekends and travel as needed for alumni programs and events.

Preferred Qualifications

• Experience with CRM systems and Salesforce experience preferred.

Desired Knowledge, Skills and Abilities:

• Demonstrated alignment with Arcadia's Lived Values
• Exceptional relationship-building and networking abilities necessary.to collaborate effectively with administrators, faculty, staff, students, alumni, volunteers, donors, board members, and other internal and external stakeholders.
• Demonstrated ability to stay organized and on track, and to manage complexity
• Strong project management and organizational skills with the ability to manage multiple priorities, adapt to changing needs, and meet deadlines in a fast-paced environment.
• Exemplary skills in planning, coordinating, and executing quality events
• Excellent written and verbal communication skills.
• Ability to work collaboratively across multiple University departments.
• Strong customer service orientation and attention to detail.
• Proficiency in Microsoft Office and Google Workspace applications.

Arcadia University is a top-ranked private University in Greater Philadelphia that provides a values-based, authentic educational experience by placing students at the center. The Institute of International Education has consistently ranked Arcadia first in the nation for study abroad, and the Princeton Review has ranked Arcadia among the "Best in the Northeast" for 10 consecutive years. The University's graduate programs in Physical Therapy, Physician Assistant, Education, and Public Health are nationally ranked in their respective categories by U.S. News & World Report, which cites Arcadia for being among the top study abroad programs and a top performer for social mobility. Arcadia is home to a close-knit and welcoming community that supports students throughout their journey. Arcadia's quality academic programs, unique approach to a liberal arts education, and supportive community guide students toward degree completion and career success. Learn more about our vibrant community at www.arcadia.edu.

We welcome candidates who can contribute to the excellence of our community. The successful candidate will demonstrate examples of ways they will incorporate our values in their work.

At Arcadia University, our Lived Values are the foundation of our highly regarded, values-based learning community, which reflects the world in which we want to live. As such, Arcadia actively seeks and welcomes candidates who embrace those values. Arcadia prohibits discrimination against individuals on the basis of ethnicity, national origin, ancestry, race, color, religion, creed, sex, gender, marital status, affectional or sexual orientation, age, gender identity, military or military veteran status, disability, family medical or genetic information, or any other legally protected characteristic. All offers of employment are conditional based on the successful completion of a background check. Employment may not begin until the University accepts the results of the background check.

Arcadia offers a competitive benefits package that includes excellent healthcare, generous tuition benefits for employees and their families, retirement benefits, health and wellness programs and resources, and much more.

Position Code: AC317A