Alumni Coordinator - Recovery

Socket.dev; United States; On-site; USD 40,000 - 55,000; Full time

Job summary

Anabranch Recovery Center is seeking an Alumni Coordinator to lead alumni outreach and program development in Terre Haute, Indiana. You will coordinate events, manage alumni data across systems, and grow referrals while supporting the CaredFor App and alumni committees.

The role requires onsite work, collaboration with clinical leadership, and active engagement with alumni networks to strengthen the program and community ties.

Qualifications

• Associate’s or Bachelor’s Degree in Business, Behavioral Health, Marketing, or related field preferred; High school diploma or equivalent required.
• One or more years’ experience in the substance use disorder and/or mental health treatment field preferred.

Responsibilities

• Plan, coordinate, and promote alumni and community events and communications.
• Manage alumni data and Salesforce records.
• Grow alumni referrals and maintain the CaredFor App.
• Create and curate content to engage with alumni via social media and the web.
• Run weekly alumni group and daily early-treatment group sessions.
• Collaborate with Clinical Director/Facility CEO on strategy and outreach.

Education

Associate’s or Bachelor’s Degree preferred in Business/Behavioral Health/Marketing or related field

High school diploma or equivalent required

Job description

Alumni Coordinator - Recovery | Anabranch Recovery Center | Terre Haute, Indiana

About the Job:

PURPOSE STATEMENT: The Alumni Coordinator is responsible for planning and implementing alumni outreach to encourage and strengthen relationship of facility alumni. Works closely with the Clinical Director and/or Facility CEO to develop a strategy inclusive of an event calendar, newsletters, online and in-person meetings, host alumni groups, and alumni program development. The Alumni Coordinator is also responsible for growing alumni referrals, maintaining and growing the CaredFor App, and creating and maintaining an alumni committee.

Roles and Responsibilities:

ESSENTIAL FUNCTIONS:

• Aligns facility alumni plans with corporate alumni strategy.
• Ensures a smooth alumni experience with a documented client journey map (what the experience should look like once completing treatment).
• Plans, coordinates, and promotes alumni and community events, including quarterly and annual alumni reunions and sponsored outings or events such as a bowling, movie night, Superbowl celebration, etc.
• Promotes events effectively in the alumni/family networks and the surrounding communities. Manages and updates an events calendar on the website in coordination with corporate Business Development.
• Collects alumni data upon/prior discharge and ensures the process to alumni status is smooth. Manages alumni data, updating in Salesforce and other directories as needed. Analyzes alumni data for findings and opportunities, as needed.
• Develops and implements a communication system utilizing phone, text, email, facility app, and any other channel available to follow-up and support program for facility alumni.
• Tracks and logs all outreach in Salesforce database.
• Creates and curates content, comments on posts, celebrates milestones, etc. Identifies and promotes any potential facility alumni advocates self-selecting in the CaredFor app.
• Provides alumni social media and web support, creates custom content to engage with alumni community, collaborates with digital team on posting.
• Driving admissions by increasing the number of alumni and families making referrals to the facility
• Measures the effectiveness of the alumni programs by creating and distributing satisfaction surveys, analyzing the data collected, and incorporating feedback from responses into future efforts.
• Leverages admissions and activity data in Salesforce to report on and evaluate result of efforts.
• Runs weekly group with all discharging clients to discuss alumni services.
• Conducts daily group with all clients in their first seven days of treatment to begin building a rapport and triaging client issues.

EDUCATION/EXPERIENCE/SKILL REQUIREMENTS:

• Associate’s or Bachelor’s Degree in Business, Behavioral Health, Marketing, or related field preferred. High school diploma or equivalent required.
• One or more years’ experience in the substance use disorder and/or mental health treatment field preferred.

LICENSES/DESIGNATIONS/CERTIFICATIONS:

Must have and maintain a valid driver's license and clean driving record, maintain automobile insurance coverage and have access to an automobile, where facility requires.

WORK LOCATION:

This position is onsite and is not a remote position.

SUPERVISORY REQUIREMENTS:

This position is an Individual Contributor.

Why Anabranch Recovery Center?

Anabranch Recovery Center offers a comprehensive benefit plan and a competitive salary commensurate with experience and qualifications. Anabranch Recovery Center is an EOE.

Summit BHC is dedicated to serving Veterans with specialized programming at our treatment centers across the country. We recognize and value the unique strengths of the military community in supporting our mission to serve those who have served.