Alternate-Format Processing Specialist

Allyant; City of Ogdensburg (NY); On-site; USD 36,000 - 48,000; Full time

Job summary

Allyant in New York, NY seeks a detail-oriented individual to support the daily processing and production of alternate format documents and statements for the blind and partially sighted community, primarily through Allyant’s proprietary software for automated processing and coding.

This role collaborates with Processing Specialists, reports to the Processing Manager, and contributes to QA, SLA adherence, and timely distribution to Production.

Qualifications

• A minimum completion of high school diploma or equivalent.
• A minimum of 2 years experience working in an office or production setting.

Responsibilities

• Processing customer documents and statements using Allyants proprietary software for the automatic conversion of documents and statements into alternative formats in accordance with customer Service Level Agreements (S.L.A), Quality Standards, and Work Instructions.
• Completing the processing of documents and statements in accordance with customer-specific Work Instructions.
• Ensuring the efficient and accurate coding, proofing and production of alternate format documents.
• Completing and distributing reconciliation and other reports to customers as required.
• Understanding SLA requirements for all customers, including required turnaround times and download schedules.
• Identifying processing deficiencies and bugs through diligent application of Quality Assurance processes and standards. Reporting all such deficiencies to Allyant Development staff in a timely manner with accurate and complete descriptions in JIRA or such other ticket-tracking utility implemented by Allyant. Coordinating deployment of bug fixes and similar functionality with Allyant Development staff.
• Ensuring that processed documents and statements are sent to Production for timely printing and delivery and supporting the Production Department as needed.
• Note: This job description is not intended to be all inclusive. Other duties may be required to meet the ongoing needs of the organization.

Education

High school diploma or equivalent

Job description

Allyant in New York, NY seeks a detail-oriented individual to support the daily processing and production of alternate format documents and statements for the blind and partially sighted community, primarily through Allyant’s proprietary software for automated processing and coding.

This role collaborates with Processing Specialists, reports to the Processing Manager, and contributes to QA, SLA adherence, and timely distribution to Production.