Alterations Studio Lead — Quality & Customer Care

brobstongroup.com - Jobboard; Short Hills (NJ); On-site; USD 45,000 - 60,000; Full time

Job summary

brobstongroup.com - Jobboard is seeking a manager for the alterations department. Responsibilities include overseeing daily operations, ensuring quality services, and training staff while resolving customer issues.

The ideal candidate has a strong background in tailoring and alterations, excellent supervisory skills, and a commitment to customer satisfaction. A focus on detail and the ability to prioritize tasks is essential for this role.

Qualifications

• Experience in tailoring, alterations, or garment construction with supervisory exposure.
• Strong customer service and communication skills.
• Ability to manage workflow, prioritize tasks, and meet deadlines.

Responsibilities

• Oversee scheduling and daily tasks for alterations team to meet service deadlines.
• Ensure alterations and repairs meet quality and presentation standards.
• Train, mentor, and evaluate alterations staff performance and development.

Skills

Tailoring experience

Customer service skills

Communication skills

Supervisory skills

Attention to detail

Job description

brobstongroup.com - Jobboard is seeking a manager for the alterations department. Responsibilities include overseeing daily operations, ensuring quality services, and training staff while resolving customer issues.

The ideal candidate has a strong background in tailoring and alterations, excellent supervisory skills, and a commitment to customer satisfaction. A focus on detail and the ability to prioritize tasks is essential for this role.