Alterations - Store Support - Town Center at Boca Raton

Nordstrom; Boca Raton (FL); On-site; USD 28,000 - 32,000; Full time

Job summary

Nordstrom is seeking a Store Support team member to assist customers at the point of sale, handle returns and transactions, and contribute to a polished, fashion-forward environment. You will engage customers with enthusiasm, share product knowledge, and help maintain a runway-ready department.

The role emphasizes excellent communication, organization, and teamwork in a busy retail setting, with flexibility to support various store areas including order fulfillment and pickup.

Qualifications

• Ability to prioritize multiple tasks in a fast-paced environment.
• Excellent communication and interpersonal skills.
• Strong organization and follow-through.

Responsibilities

• Assist customers over the phone and at checkout with sales, returns and other transactions.
• Listen to customer needs and share fashion knowledge to aid purchases.
• Keep the department and checkout area runway ready by tidying and restocking.
• Support other areas of the store including order fulfillment and order pick-up.
• Stay up on key fashion trends to assist customers with purchase decisions.

Skills

Customer service

Communication

Organization

Multitasking

Job description

Job Description

The ideal Store Support employee has a passion for fashion, is positive, energetic and enjoys providing excellent customer service while working at the point of sale.

A day in a life…

• Assist customers over the phone and at checkout with sales, returns and other transactions while delivering amazing customer service
• Keep the service quick, easy and fun by listening to customer needs and sharing your love for fashion
• Be a great team player by doing your part of keep the department "runway ready," including straightening up, lightly cleaning and restocking the cash wrap area and sales floor
• Stay up on key fashion trends and products so you can help customers with purchase decisions as necessary
• Build relationships with customers by telling them about upcoming events, Nordstrom gift cards and Nordstrom Rewards program
• Flexible to support other areas of the store including order fulfillment and order pick-up

You own this if you have…

• The ability to prioritize multiple tasks and requests from customers in a fast-paced environment
• Excellent communication and interpersonal skills
• Strong organization and follow-through