Alterations - Store Support - Town Center at Boca Raton

Nordstrom Inc; Boca Raton (FL); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Medical/Vision, Dental, Retirement and

PTO and Holidays

Life Insurance and Disability

Merchandise Discount and EAP Resources

Job summary

Nordstrom, Inc. in Boca Raton is seeking an Alterations Customer Service Associate to provide a friendly, efficient customer experience and support alterations needs. You will work closely with the Alterations & Store Team to ensure timely resolutions and seamless service.

The role emphasizes teamwork, operating store technology, and a flexible schedule to meet department needs, with opportunities for growth and comprehensive benefits.

Qualifications

• Build strong relationships with customers, peers and leadership.
• Proficient with Windows, iOS and Android operating systems.
• Clear, effective communication and interpersonal skills.
• Stay organized and prioritize multiple tasks in a fast-paced store environment.
• Willingness to learn and safely operate alterations equipment.

Responsibilities

• Assist customers with transactions through a seamless, friendly experience.
• Inspire trust, teamwork and positive team relationships.
• Defuse customer situations and resolve them promptly.
• Use store technology to manage and organize alterations needs.
• Deliver customer expectations through collaboration within the Alterations & Store Team.

Skills

Relationship building

Multi-OS proficiency

Communication skills

Multitasking

Alterations equipment

Job description

Job Description This job is a great fit for someone who is customer obsessed and loves to solve problems.

A day in the life…

• Assist customers with a variety of transactions through a seamless and friendly experience
• Inspire trust, teamwork and positive team relationships
• Defuse customer situations and provide resolution in a timely and effective manner
• Utilize store technology to manage and organize customer alteration needs
• Deliver customer expectations through teamwork and collaboration within the Alterations & Store Team

You own this if you have…

• The ability to effectively build relationships with your customers, peers and leadership
• Proficiency in multiple operating systems such as MS Windows, iOS and Android
• Clear, effective communication with strong interpersonal skills
• The ability to stay organized and prioritize multiple tasks and customer requests in a fast-paced environment
• A willingness to learn, and safely operate standard alterations equipment
• The ability to work a flexible schedule based on department needs

Pay Range Details

Pay offers are dependent on the location, as well as job-related knowledge, skills, and experience. $17.70 - $18.40 Hourly

We’ve got you covered…

• Medical/Vision, Dental, Retirement and Paid Time Away
• Life Insurance and Disability
• Merchandise Discount and EAP Resources

This position may be eligible for performance-based incentives/bonuses.

Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more.

Eligibility requirements may apply based on location, job level, classification, and length of employment.

Learn more in the Nordstrom Benefits Overview by copying and pasting the following URL into your browser: https://careers.nordstrom.com/pdfs/Ben_Overview_07-14_Full_Time_ES-US.pdf

A few more important points... The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.

For Los Angeles or San Francisco applicants: Nordstrom is required to inform you that we conduct background checks after conditional offer and consider qualified applicants with criminal histories in a manner consistent with legal requirements per Los Angeles, Cal. Muni. Code 189.04 and the San Francisco Fair Chance Ordinance.

For additional state and location specific notices, please refer to the Legal Notices document within the FAQ section of the Nordstrom Careers site.

Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com.

Please be mindful that there may be legal notices and requirements related to this job posting that are specific to your state. Review the Career Site FAQ’s for relevant information and guidelines.

© 2026 Nordstrom, Inc

About Us

We’re a fast-moving fashion company that started as a shoe store in 1901. This heritage of service is the foundation we’re building on as we provide convenience and true connection for our customers. We empower our people to be innovative, creative and focused on providing the best service to our customers. Through it all, we remain committed to leaving the world better than we found it. Whether you’re a genius engineer, a phenomenal salesperson or a supply chain pro, we invite you to bring your unique talents and join our team. We reward great work, promote from within and celebrate diversity.

CUSTOMER OBSESSED

We strive to know our customers better than anyone else. We listen, anticipate, build trust and move with speed to deliver on their needs.

OWNERS AT HEART

We treat every interaction as an opportunity to make an impact and deliver excellence.

CURIOUS AND EVER CHANGING

We approach problems with curiosity and create solutions. We unlock potential to be bold, think big and inspire innovation.

HERE TO WIN

We’re committed to delivering results, both today and tomorrow. We win as a team by supporting and challenging one another to be better every day.

WE EXTEND OURSELVES

We treat each other with respect and kindness. We do the small things that make a big difference. We create a welcoming environment, helping people feel connected, valued and part of one community.

Come on! Join us!