Alterations Manager

060 SAKS & CO LLC; City of Troy (NY); Presencial; USD 75 000 - 93 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Comprehensive benefits package

Employee discount

Resumo da oferta

Neiman Marcus Troy location seeks an Alterations Manager to lead the Alterations Associates and deliver outstanding service for clients and the selling organization.

Under the direction of the Assistant General Manager of Operations, you will organize processes, drive outcomes, recruit and develop a high-performing team, and ensure quality workmanship in alterations of luxury garments.

Qualificações

• 4 year degree preferred.
• 3+ years of management experience with comparable volume.
• Fitting/tailoring experience in high-end or luxury merchandise setting is preferred.
• Ability to fit and perform alterations on a wide range of garments is preferred.
• Knowledge of Alterations industry including fabrication and styling of luxury merchandise.
• Proficiency in Word, Excel, etc.
• Must be flexible in scheduling including evenings, weekends, and holidays.

Responsabilidades

• Organize and build structural processes.
• Drive positive outcomes through objectives and measuring progress and results.
• Create a professional work environment by upholding our standards of excellence.
• Foster effective teamwork between the selling organization and the Alterations department.
• Recruit, select, train, and develop quality Alterations Associates and deliver ongoing education and feedback.
• Provide ongoing assessment and performance feedback related to quality, productivity, service, and alterations policy.

Conhecimentos

Leadership

People management

Customer service

Flexibility

Technology proficiency

Formação académica

4-year degree preferred

Ferramentas

Word

Excel

Descrição da oferta de emprego

WHO WE ARE

Since 1907, Neiman Marcus has been a leader in luxury retail, providing a uniquely curated product assortment, unparalleled services and exclusive activations for customers in Pursuit of the Extraordinary. Known for creating Neiman Marcus magic through exceptional experiences, Neiman Marcus has a rich history as a brand builder, bringing together the world's top luxury designers and customers to foster a dedicated following for generations. We serve customers across our stores, digital channels and through remote selling. Neiman Marcus is part of Exemplar Luxury Group, the luxury collective uniting coveted brands with unrivaled customer experiences.

Job Description

WHO WE ARE

Since 1907, Neiman Marcus has been a leader in luxury retail, providing a uniquely curated product assortment, unparalleled services and exclusive activations for customers in Pursuit of the Extraordinary. Known for creating Neiman Marcus magic through exceptional experiences, Neiman Marcus has a rich history as a brand builder, bringing together the world's top luxury designers and customers to foster a dedicated following for generations. We serve customers across our stores, digital channels and through remote selling. Neiman Marcus is part of Exemplar Luxury Group, the luxury collective uniting coveted brands with unrivaled customer experiences.

For more information, visit neimanmarcus.com or follow the brand on Instagram, YouTube and LinkedIn.

YOU WILL BE

Under direction from the Assistant General Manager of Operations, the Alterations Manager is responsible for providing leadership and support to all of the Alterations Associates in our Neiman Marcus Troy location in order to provide outstanding service and meet the demands of the clients and selling organization.

WHAT YOU WILL DO

• Organize and build structural processes


• Drive positive outcomes through objectives and measuring and monitoring progress and results successfully


• Create a professional work environment by communicating and exemplifying our company's standards of excellence.


• Create effective teamwork between the selling organization and the Alterations department.


• Maintain a consistently high level of customer service within the department by recruiting, selecting, training, and developing quality professional Alterations Associates.


• Deliver ongoing education, assessment and performance feedback to associates with regard to quality, productivity, service and alterations policy and procedures


• Ad hoc responsibilities as needed

WHAT YOU WILL BRING

• 4 year degree preferred.


• 3+ years of management experience with comparable volume or a proven track record of success managing operations workforce and achieving results


• Fitting/tailoring experience in high-end or luxury merchandise setting is preferred, not required


• Ability to fit and perform alterations on a wide range of garments is preferred, not required


• Knowledge of Alterations industry including fabrication and styling of luxury merchandise.


• Proficiency in utilizing available technology, Word, Excel etc. is required.


• Must be flexible in scheduling as the business needs evening weekend and holiday schedules.

YOUR LIFE AND CAREER AT NEIMAN MARCUS

Opportunity to work in a dynamic fast paced environment at a company experiencing growth and transformation Exposure to rewarding career advancement opportunities across the largest multi-brand luxury retailer from retail to distribution, to digital or corporate Comprehensive benefits package for all eligible full-time employees (including medical, vision and dental) An amazing employee discount

Benefits: We offer the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, basic life insurance, supplemental life insurance, disability insurance, and a variety of additional voluntary benefits (such as critical illness, hospital and accident insurance).

Thank you for your interest with Exemplar Luxury Group. We look forward to reviewing your application.

YOUR LIFE AND CAREER AT EXEMPLAR LUXURY GROUP

Opportunity to work in a dynamic fast paced environment at a company experiencing growth and transformation Exposure to rewarding career advancement opportunities across the largest multi-brand luxury retailer from retail to distribution, to digital or corporate Comprehensive benefits package for all eligible full-time employees (including medical, vision and dental) An amazing employee discount

Benefits: We offer the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, basic life insurance, supplemental life insurance, disability insurance, and a variety of additional voluntary benefits (such as critical illness, hospital and accident insurance).

Thank you for your interest with Exemplar Luxury Group. We look forward to reviewing your application.

Exemplar Luxury Group is an equal employment opportunity employer and is committed to providing reasonable accommodations to applicants with disabilities. If you are interested in applying for employment with Exemplar Luxury Group and would like to request special assistance or an accommodation, please contact [e-mail].

Salary Range $74,615 - $93,269* Compensation for this role varies by geographic location. The listed range reflects multiple markets, including higher-cost areas. Actual starting pay will be determined based on work location, experience, and other job-related factors.

Exemplar Luxury Group is a world-renowned luxury ecommerce destination. The company’s unique approach combines a focus on the digital customer experience with a strong connection to a network of extraordinary stores that extends that seamless experience into the real world.

On its website and app, Exemplar Luxury Group offers an unparalleled selection of curated merchandise across fashion for women and men, beauty, jewelry, home décor and more.

In addition to the shopping experience, customers come to Exemplar Luxury Group for inspiring editorial content, access to digital stylists, lifestyle experiences and other world-class services.

The company is currently in the midst of a dramatic expansion, driven by significant enhancements to its platforms and offerings, with the goal of becoming the preeminent destination for luxury internationally.