Alterations Customer Service Representative

David's Bridal; The Woodlands (TX); On-site; USD 30,000 - 40,000; Part time

Job summary

An established industry player is seeking an Alterations Customer Service Representative to enhance customer satisfaction through exceptional service. This role involves greeting customers, managing appointments, and ensuring garments are ready for pickup. Join a rewarding environment where you can make a difference in customers' special moments. With competitive pay, flexible hours, and a supportive team, this position offers a great opportunity for those passionate about fashion and customer service. If you thrive in a dynamic retail setting and enjoy building lasting relationships, this role is perfect for you!

Benefits

Generous team member discount

Vision care

401K program

Pet insurance

Team bonus

Dayforce Wallet – Get Paid Early!

Supplemental insurances

Legal benefits

Qualifications

• 1-2 years of retail experience in apparel or specialty store.
• High school diploma or equivalent required.

Responsibilities

• Deliver an A+ customer experience and manage customer flow.
• Handle multiple customer interactions and address concerns.
• Maintain store standards and support inventory management.

Skills

Customer Service

Problem Solving

Communication

Sewing

Education

High School Diploma

Retail Experience

Tools

Computerized POS Systems

Job description

Alterations Customer Service Representative

• Minimal weekday hours required (join for weekends only!)
• $400 bonus for every referral hired with NO LIMIT*
• Competitive hourly pay rates & team bonus
• Get Paid Early!

* Additional terms and conditions apply.

At David’s Bridal, we empower our customers and our employees to stay true to their dreams and find the one, whether that means the wedding dress that matches a personal style—or the career that is a perfect fit. Join a company that dominates the products in their category – 1 out of 3 being sold by them and taking care of them with one of the highest customer service scores in retail!

We make dreams happen—apply today!

The Alterations Customer Service Representative (CSR) plays a vital role in the success of the Alterations department, contributing to superior customer service. The CSR is responsible for delivering an A+ customer experience, reporting to the Store Manager. Responsibilities include welcoming and servicing customers, scheduling appointments, answering phones, pressing garments, and ensuring items are ready for pickup.

Essential Job Functions:

1. Greet all customers warmly in person, over the phone, or via virtual chats, with clear communication and problem-solving skills.
2. Use all systems to manage customer flow and provide a five-star customer experience.
3. Fulfill all service vows including preparing, welcoming, meeting needs, and supporting customers emotionally and practically.
4. Handle multiple customer interactions proactively, address concerns confidently, and escalate issues when necessary.
5. Communicate the importance of alterations in perfecting the dress in partnership with the Alterations team.
6. Promote all alterations services and personalization options.
7. Maintain store standards—cleanliness, organization, promotional readiness, and store recovery—to ensure a flawless shopping experience.
8. Adhere to dress code standards.
9. Greet and escort customers for appointments.
10. Press, steam, and spot-clean merchandise.
11. Inspect garments for quality before final delivery.
12. Build long-term customer relationships to enhance satisfaction and loyalty.
13. Support inventory management, processing special orders and pickups.
14. Process transactions accurately at the cash wrap.
15. Seek assistance from the Alterations Manager for unresolved customer issues.
16. Keep the alterations room clean and organized.
17. Perform additional duties as assigned by management.

Physical Demands:

• Stand, walk, sit, reach, climb stairs, stoop, kneel, crouch, and move throughout the store.
• Use hands and arms for tasks, including sewing and Fitting garments, with manual dexterity.
• Lift/move up to 10 pounds.
• Visual and auditory acuity for long periods, including reading and using electronic devices.

Education & Credentials:

• High school diploma or equivalent.
• 1-2 years retail experience in apparel or a specialty store.
• Helpful: prior sewing experience.
• Experience with computerized POS systems.

Part-Time Benefits Include:

• Rewarding environment and competitive pay
• Team bonus
• Dayforce Wallet – Get Paid Early!
• Generous team member discount after first pay period
• Vision care
• Supplemental insurances (Critical Illness, Hospital Indemnity, Accidental Injury)
• 401K program
• Discounts for identity theft protection, home, auto, and mobile insurance
• Legal benefits (MetLife Hyatt Legal Plans)
• Pet insurance

Our mission at David’s Bridal is to embrace Diversity, Equity, and Inclusion, building a workforce that reflects our customers. We welcome applications from all qualified candidates and accommodate persons with disabilities. Contact HR for assistance.

Disclaimer: This job description highlights the general nature of the role and is not exhaustive. Actual duties may vary.

The starting pay varies based on several factors, including location, experience, and internal policies. Compensation decisions are made on a case-by-case basis.