Alterations Customer Service Representative

David's Bridal; El Paso (TX); On-site; USD 25,000 - 35,000; Part time

Job summary

Join a leading retail company as an Alterations Customer Service Representative, where you will provide exceptional customer service and manage alterations tasks. This entry-level part-time role involves greeting customers, scheduling appointments, and ensuring quality control of garments. Ideal candidates have a high school diploma and retail experience, with a focus on communication and problem-solving skills.

Benefits

Competitive pay and team bonus

Generous employee discounts

Health and insurance benefits

Retirement plan (401K)

Qualifications

• 1-2 years retail experience, preferably in apparel or a specialty store.
• Prior sewing experience is helpful.

Responsibilities

• Greet customers warmly in person, over the phone, and via virtual chats.
• Manage customer flow using all systems to deliver a five-star experience.
• Perform garment pressing, steaming, and spot cleaning.

Skills

Communication

Problem Solving

Education

High school diploma or equivalent

Tools

POS systems

Job description

Alterations Customer Service Representative

Join to apply for the Alterations Customer Service Representative role at David's Bridal.

At David’s Bridal, we empower our customers and employees to stay true to their dreams and find the perfect match—whether that’s the wedding dress that reflects their style or a career that fits. Join a company that leads in its category, with high customer service scores in retail!

Role Overview

The Alterations Customer Service Representative (CSR) is vital for the success of our Alterations department, providing superior customer service. Responsibilities include welcoming customers, scheduling appointments, answering phones, pressing garments, and preparing items for pickup. The CSR reports to the Store Manager.

Essential Job Functions

• Greet customers warmly in person, over the phone, and via virtual chats, demonstrating clear communication and problem-solving skills.
• Manage customer flow using all systems to deliver a five-star experience.
• Meet service standards: Prepare, Welcome, Meet Needs, and Be There for customers, including operational tasks and emotional support.
• Provide exceptional service to multiple customers simultaneously, address concerns proactively, and escalate issues when necessary.
• Explain the role of alterations in perfecting dresses and promote all alteration services and personalization options.
• Maintain store standards—cleanliness, organization, promotional readiness, and store recovery.
• Greet and escort customers for appointments, perform garment pressing, steaming, and spot cleaning.
• Ensure quality control by inspecting garments before delivery.
• Build long-term customer relationships to enhance satisfaction and loyalty.
• Assist with inventory management, processing orders, and ensuring merchandise quality.
• Process transactions accurately, support cash wrap activities, and ensure customers feel celebrated.
• Seek assistance from the Alterations Manager for unresolved issues.
• Keep the alterations room clean and organized.
• Perform additional duties as assigned by management.

Physical Demands

• Stand, walk, sit, reach, climb stairs, stoop, kneel, crouch, and move throughout the store as needed.
• Use hands and arms for tasks like steaming garments, using POS systems, and sewing if necessary.
• Lift up to 10 pounds.
• Have good vision and manual dexterity for detailed work and long periods of computer and device use.

Qualifications

• High school diploma or equivalent.
• 1-2 years retail experience, preferably in apparel or a specialty store.
• Prior sewing experience is helpful.
• Experience with POS systems.

Benefits

• Competitive pay and team bonus.
• Early access to pay with Dayforce Wallet.
• Generous employee discounts.
• Health and insurance benefits, including vision, critical illness, hospital, and accidental injury insurances.
• Retirement plan (401K).
• Additional discounts for identity theft, home, auto, and mobile services.

Our Commitment

We celebrate diversity, equity, and inclusion, striving for a workforce that reflects our diverse customer base. We foster a culture where all forms of diversity are valued.

Additional Information

• Seniority level: Entry level
• Employment type: Part-time
• Industry: Retail

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