ALS & MDA Patient Services Coordinator

Upstate; City of Syracuse (NY); On-site; USD 55,000 - 75,000; Full time

Job summary

Upstate in Syracuse, NY seeks an ALS/MDA Patient Services Coordinator to serve as a clinical and administrative liaison in a neurology clinic. You will coordinate care for patients with ALS and related neuromuscular conditions, helping navigate services and ensuring continuity of care.

Collaborating with physicians, nurses, social workers, and infusion teams, you will support grant-funded neuromuscular programs and assist with program operations and community outreach as needed.

Qualifications

• 3-5 years of experience in healthcare program coordination, patient navigation, or clinical operations.
• Excellent organizational and interpersonal skills.
• Experience coordinating care across multidisciplinary teams.

Responsibilities

• Coordinate multidisciplinary care across neurology teams and allied services.
• Facilitate patient access to services and ensure continuity of care.
• Support clinic operations for grant-funded neuromuscular programs and special projects.

Skills

Healthcare coordination

Excellent communication

Education

Associate's degree in Healthcare Administration, Nursing, Public Health, Human Services, Healthcare Management, or related field

Job description

Job Summary:

The ALS/MDA Patient Services Coordinator serves as a key clinical and administrative liaison within a provider-based Neurology clinic, supporting patients diagnosed with Amyotrophic Lateral Sclerosis (ALS) and neuromuscular disorders associated with the Muscular Dystrophy Association (MDA). This role coordinates multidisciplinary care, facilitates patient access to services, ensures continuity of care, and supports clinic operations for specialized grant- funded neuromuscular programs.

Collaborates with Quality Director in monitoring clinic metrics, patient registry data, and quality improvement initiatives. Support grant-funded programs or MDA and ALS-related initiatives as applicable. Support special projects and community outreach as assigned.

The coordinator works closely with neurologists, advanced practice providers, RNs, LPNs, MOAs, clerical staff, therapists, social workers, respiratory therapy, infusion teams, and external agencies to optimize patient outcomes and streamline care delivery.

Minimum Qualifications:

Associate's degree in Healthcare Administration, Nursing, Public Health, Human Services, Healthcare Management, or a related field, or an equivalent combination of education and relevant healthcare experience. 3-5 years of experience in healthcare program coordination, patient navigation, clinical operations, healthcare administration, or a related healthcare setting. Experience coordinating care across multidisciplinary teams. Excellent organizational, communication, and interpersonal skills.

Preferred Qualifications:

Bachelor's degree in Health Administration, Public Health, Social Work, Human Services, Healthcare Management, Nursing or related field. Experience in neurology, neuromuscular disorders, or chronic disease management. Experience supporting grant-funded programs. Familiarity with academic medical center environments. Experience with Epic and healthcare databases.

Work Days:

Monday through Friday days

Message to Applicants:

Recruitment Office: Human Resources