ALS & MDA Patient Services Coordinator

Upstate Medical University; City of Syracuse (NY); On-site; USD 60,000 - 75,000; Full time

Job summary

The ALS/MDA Patient Services Coordinator at Upstate Medical University in Syracuse supports patients with ALS and neuromuscular disorders within a provider-based Neurology clinic. The role coordinates multidisciplinary care, facilitates access to services, and ensures continuity of care across grant-funded programs.

The position collaborates with physicians, RNs, social workers, and infusion teams to optimize outcomes and streamline clinic operations, while assisting with quality metrics,

Qualifications

• Associate's degree or equivalent combination of education and healthcare experience.
• 3-5 years of experience coordinating healthcare programs or patient navigation.
• Excellent organizational, communication, and interpersonal skills.

Responsibilities

• Coordinate multidisciplinary care across neurology and allied teams.
• Facilitate patient access to services and ensure continuity of care.
• Support grant-funded neuromuscular programs and quality improvement initiatives.

Skills

Organizational skills

Communication skills

Interpersonal skills

Education

Associate's degree in Healthcare Administration, Nursing, Public Health, Human Services, Healthcare Management, or related field

Tools

Epic

Healthcare databases

Job description

Job Summary

The ALS/MDA Patient Services Coordinator serves as a key clinical and administrative liaison within a provider-based Neurology clinic, supporting patients diagnosed with Amyotrophic Lateral Sclerosis (ALS) and neuromuscular disorders associated with the Muscular Dystrophy Association (MDA). This role coordinates multidisciplinary care, facilitates patient access to services, ensures continuity of care, and supports clinic operations for specialized grant- funded neuromuscular programs. Collaborates with Quality Director in monitoring clinic metrics, patient registry data, and quality improvement initiatives. Support grant-funded programs or MDA and ALS-related initiatives as applicable. Support special projects and community outreach as assigned. The coordinator works closely with neurologists, advanced practice providers, RNs, LPNs, MOAs, clerical staff, therapists, social workers, respiratory therapy, infusion teams, and external agencies to optimize patient outcomes and streamline care delivery.

Minimum Qualifications

Associate's degree in Healthcare Administration, Nursing, Public Health, Human Services, Healthcare Management, or a related field, or an equivalent combination of education and relevant healthcare experience. 3-5 years of experience in healthcare program coordination, patient navigation, clinical operations, healthcare administration, or a related healthcare setting. Experience coordinating care across multidisciplinary teams. Excellent organizational, communication, and interpersonal skills.

Preferred Qualifications

Bachelor's degree in Health Administration, Public Health, Social Work, Human Services, Healthcare Management, Nursing or related field. Experience in neurology, neuromuscular disorders, or chronic disease management. Experience supporting grant-funded programs. Familiarity with academic medical center environments. Experience with Epic and healthcare databases.

Work Days

Monday through Friday days

Message To Applicants

Recruitment Office: Human Resources

Job Summary

The ALS/MDA Patient Services Coordinator serves as a key clinical and administrative liaison within a provider-based Neurology clinic, supporting patients diagnosed with Amyotrophic Lateral Sclerosis (ALS) and neuromuscular disorders associated with the Muscular Dystrophy Association (MDA). This role coordinates multidisciplinary care, facilitates patient access to services, ensures continuity of care, and supports clinic operations for specialized grant- funded neuromuscular programs. Collaborates with Quality Director in monitoring clinic metrics, patient registry data, and quality improvement initiatives. Support grant-funded programs or MDA and ALS-related initiatives as applicable. Support special projects and community outreach as assigned. The coordinator works closely with neurologists, advanced practice providers, RNs, LPNs, MOAs, clerical staff, therapists, social workers, respiratory therapy, infusion teams, and external agencies to optimize patient outcomes and streamline care delivery.

Minimum Qualifications

Associate's degree in Healthcare Administration, Nursing, Public Health, Human Services, Healthcare Management, or a related field, or an equivalent combination of education and relevant healthcare experience. 3-5 years of experience in healthcare program coordination, patient navigation, clinical operations, healthcare administration, or a related healthcare setting. Experience coordinating care across multidisciplinary teams. Excellent organizational, communication, and interpersonal skills.

Preferred Qualifications

Bachelor's degree in Health Administration, Public Health, Social Work, Human Services, Healthcare Management, Nursing or related field. Experience in neurology, neuromuscular disorders, or chronic disease management. Experience supporting grant-funded programs. Familiarity with academic medical center environments. Experience with Epic and healthcare databases.

Work Days

Monday through Friday days

Message To Applicants

Recruitment Office: Human Resources