Aloha Pool & Beach Ambassador — Guest Experience Pro

Four Seasons Hotels Ltd; Kailua (HI); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Hourly rate $27.96

On-site Physical Therapist

Gym access 24/7

Holiday, Vacation & Sick pay

Robust Benefit Plan

Company Match 401K Plan

Laundered Employee Uniform

Free employee meals

Complimentary stays

Training and Development Opportunities

Employee Recognition Programs

Job summary

Four Seasons Resort Hualālai in Hawaii is seeking a Pool and Beach Ambassador who embodies aloha and delivers exceptional guest service across pool and beach areas.

You will be knowledgeable about resort amenities, operating hours, and local activities, aiding guests with special requests while maintaining spotless prep and stocking of supplies. Weekend and holiday availability is required, and US work authorization is mandatory.

Qualifications

• Three to twelve months of restaurant, food and beverage, or equivalent experience is required.
• Legal work authorization in United States is required.
• Required by the Hawaii State Department of Health to obtain a Tuberculous (TB) clearance card when working in food and beverage.
• Weekend and holiday availability required.

Responsibilities

• Embody the spirit of aloha and act as an ambassador of the Hualalai Ohana.
• Ensure all guests at the pool & beach areas are offered complimentary amenities at the designated time of delivery.
• Familiarize with all amenities and their origins, and with the property's layout and offerings.
• Inform guests of all the activities they can partake on throughout the property.
• Be knowledgeable on all hours of service for all food and beverage outlets.
• Enlighten guests about the cultural center and the history of the island.
• Prepare an adequate number of amenities for the day-off and for the following day.
• Keep work/preparation areas clean and organized (Surf Shack & Kids for All Seasons).
• Communicate with leadership team to ensure proper stock of amenity supplies.
• Handle all guest interactions with hospitality and professionalism; assist guests in inquiries related to hotel services and events.
• Respond to guest requests accurately and timely with local knowledge and recommendations.

Skills

Guest service

Communication

US work authorization

Job description

Four Seasons Resort Hualālai in Hawaii is seeking a Pool and Beach Ambassador who embodies aloha and delivers exceptional guest service across pool and beach areas.

You will be knowledgeable about resort amenities, operating hours, and local activities, aiding guests with special requests while maintaining spotless prep and stocking of supplies. Weekend and holiday availability is required, and US work authorization is mandatory.