Aloft Houston Shenandoah - Front Desk Supervisor

Aimbridge Hospitality; Conroe (TX); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading hospitality company is seeking a Front Desk Supervisor to provide excellent guest service and maximize room revenue. This role requires strong communication skills, problem-solving abilities, and experience in a supervisory position. Join a supportive team dedicated to delivering memorable stays for guests.

Benefits

Daily Pay

Medical Insurance

Dental Insurance

Vision Insurance

Disability Income

Life Insurance

Paid Time Off

Employee Assistance Program

401(k) Retirement Plan

Qualifications

• 2 to 3 years of progressive experience in a hotel or related field.
• Previous supervisory experience preferred.

Responsibilities

• Assist in maximizing room revenue and occupancy.
• Ensure timely and professional handling of messages and packages.
• Oversee guest check-in and check-out processes.

Skills

Communication

Problem Solving

Initiative

Listening

Education

High School diploma or equivalent

College coursework in a related field

Job description

Aloft Houston Shenandoah - Front Desk Supervisor
Address: 19391 David Memorial Drive, Shenandoah, TX, 77385

Job Description

The Front Desk Supervisor assists the Front Desk Manager and/or General Manager by providing attentive, courteous, and efficient service to all guests before arrival and throughout their stay. The role also involves maximizing room revenue and occupancy.

Qualifications

• At least 2 to 3 years of progressive experience in a hotel or related field; High School diploma or equivalent required.
• College coursework in a related field is helpful.
• Previous supervisory experience preferred.
• Valid driver's license for the applicable state required.
• Excellent communication skills.
• Ability to evaluate and select among alternative courses of action quickly and accurately.
• Ability to work well under stress, handle guest objections and disputes satisfactorily.
• Ability to show initiative, anticipate needs, and maintain composure under pressure.
• Effective problem-solving skills, including anticipating, preventing, and resolving workplace issues.
• Ability to assimilate complex information from various sources and adapt as needed.
• Strong listening skills to understand and clarify concerns of guests and coworkers.
• Ability to work with and understand financial data and perform basic arithmetic.

Responsibilities

• Approach all guest and associate interactions with friendliness and a service-oriented attitude.
• Maintain regular attendance as per Aimbridge Hospitality standards.
• Maintain high standards of personal appearance and grooming, including proper uniform and name tag.
• Comply with all hotel standards and regulations to ensure safe and efficient operations.
• Maintain a friendly, warm demeanor at all times.
• Set the standard for guest relations at the Front Desk.
• Gather all necessary information for room reservations.
• Monitor VIP and special guest requests.
• Review daily logs and trace files.
• Understand and execute all relevant front desk computer system functions.
• Ensure the timely and professional handling of messages, packages, and mail.
• Be familiar with current rates, packages, promotions, and in-house groups.
• Be aware of closed out and restricted dates.
• Follow and enforce all credit policies.
• Perform all duties of a Front Desk Agent as needed.
• Complete and file room rate verification, bucket check, and housekeeping reports accurately.
• Operate the PBX console properly, meeting all standards.
• Communicate effectively with team members and other departments, setting an example as a leader.
• Assist the G.S.M. in ensuring staff adherence to standards (e.g., answering phones, guest requests).
• Know and assist with emergency procedures.
• Oversee guest check-in and check-out processes ensuring friendliness and efficiency.
• Ensure shift checklist tasks are completed timely and efficiently.
• Maintain attentiveness, friendliness, helpfulness, and courtesy at all times.
• Maximize room revenue through merchandising.
• Respond promptly to guest inquiries.
• Participate in departmental meetings and planning.
• Help maintain productivity levels at or above standards.
• Perform any other duties as required by management.
• Assist in training new and current staff regularly.
• Attend required meetings.
• Access to back-of-house areas and sensitive information must be controlled responsibly.
• Handle cash, prepare deposits, and balance bank securely.
• Interact with guests and colleagues, sometimes unsupervised.
• Control access to sensitive areas, including master keys and secured rooms.
• Drive safely for company business.
• Uphold high levels of trust and responsibility, exercising sound judgment and representing the company well.

Benefits

After an initial waiting period, full-time hires are eligible for benefits including:

• Daily Pay (ask your Recruiter for details)
• Medical, Dental, and Vision Insurance
• Disability Income (Short and Long Term)
• Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401(k) Retirement Plan

Property Information

Our hotel is committed to providing excellent guest service in a supportive, collaborative environment. Join us and be part of a team that celebrates successes with regular activities and events. Located in The Woodlands, TX, Aloft Houston Shenandoah offers a modern experience with amenities like W XYZ bar, Re:fuel pantry, and a stylish lounge. Spacious rooms with contemporary décor, free Wi-Fi, pillowtop mattresses, and high-tech connectivity are available. We also offer versatile event spaces equipped with high-performance AV equipment. Whether for business or leisure, we promise a memorable stay.