Allied Solutions

Saludos Hispanos; Carmel, Dakota Dunes (IN, SD); Hybrid; USD 40,000 - 55,000; Full time

Benefits offered by this job

Comprehensive medical, dental, and vision insurance

401k options with company match

Three weeks PTO by the end of the first year

Job summary

A customer service provider in Carmel, IN, seeks a Spanish Bilingual Customer Service Representative to deliver excellent support to English and Spanish-speaking clients. This role involves managing inbound and outbound calls, verifying insurance information, and addressing customer inquiries effectively, with an emphasis on strong problem-solving skills. A high school diploma is required, and the position offers a robust benefits package including comprehensive insurance and pension options.

Qualifications

• Excellent telephone, written and verbal communication skills.
• Strong problem solving and analytical abilities.
• Ability to work under pressure and manage customer issues.

Responsibilities

• Handle incoming calls from borrowers and agents professionally.
• Verify and key insurance information for Creditor Placed Insurance.
• Mentor co-workers and report system issues.

Skills

Bilingual Spanish and English

Attention to detail

Customer service skills

Problem solving

Education

High school diploma

Job description

Overview

Spanish Bilingual Customer Service Rep (Dakota Dunes, SD or Carmel, IN) – Allied Solutions

Job Category

Customer Service

Description

Ensures delivery of excellent customer service to English and Spanish callers while maintaining solid customer relationships by handling questions and concerns with speed and professionalism without direct supervision. Updating database with insurance for various collateral. Ensures delivery of high quality and accurate customer service while maintaining solid customer relationships by handling their questions and concerns with speed and professionalism. This position receives inbound calls and completes outbound calls or web inquiries to insurance companies to verify insurance. Canceling of Auto CPI per procedures and lender particulars. Working Mortgage, Escrow, Commercial, Condo and Flood accounts thoroughly per procedures and to resolution. Working level 3 inbox emails.

NOTE: This role is IN OFFICE (Dakota Dunes, SD or Carmel, IN) for a minimum of 6 months. Remote opportunities exist after 6 months based on performance.

Responsibilities

• Inbound Calls (75%): Handle incoming borrower, agent and lender calls at a professional level
• Accurately compose written information for loan histories
• Accurately verify, key and/or memo insurance information in relation to all Creditor Placed Insurance (CPI) product types and CPI cancels
• Ability to follow up and resolve customer problems or issues
• Mentor fellow co-workers as requested by supervisor
• Report any system and related issues
• Correctly work Mortgage, Escrow, Commercial, Condo and Flood accounts
• Keying escrow premium
• Resolving difficult accounts / problem solving
• All accounts need worked in accordance to all regulations
• Taking ownership of account to assure further escalation does not transpire
• Level 3 inbox emails from borrower to help rectify outstanding issues

Metrics

• Meet set goals and assigned workload expectations for productivity
• Meet and exceed Quality audits and metrics
• Ability to be coached and learn from previous errors and know what is needed to improve
• Meet monthly regarding scorecard metrics

CPI Cancel

• Review insurance policies for compliance and lender requirements as well as cancel vehicle CPI policies
• Assure CPI Cancel protocol/procedures are being followed
• Quality must be maintained to minimize premium loss

Qualifications (Education, Experience, Certifications & KSA)

• High school diploma required
• Ability to distribute and exchange information with others
• Strong attention to detail and organization skills required
• Strong problem solving and analytical abilities required
• Dependable and reliable
• Ability to acknowledge and respect confidential information
• Excellent telephone, written and verbal communication skills with strong customer service focus
• Professional interaction with employees, peers and customers required
• Ability to answer questions, correct errors and resolve discrepancies
• Ability to learn quickly
• Ability to remain composed and effective under pressure

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.

We offer our employees a robust compensation package! Our comprehensive benefits include: medical, dental and vision insurance coverage; 100% company-paid life and disability coverage, 401k options with company match, three weeks PTO by the end of the first year and much more. Allied proudly promotes from within as part of a strong commitment to providing career growth opportunities for employees of all levels. Our diverse business portfolio allows employees broad career options with the advantage of staying with the same organization.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. To view our privacy statement click here To view our terms and conditions click here

Dakota Dunes, South Dakota, United States