All Programs - Outreach Specialist I

Franklin Energy / AM Conservation; Sumter (SC); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Retirement benefits

Paid time off

Paid holidays

Company-sponsored benefits

Job summary

Franklin Energy in Sumter, SC seeks a proactive outreach professional to develop, coordinate, and manage outreach for both new and legacy energy programs. You will align with program stakeholders to drive results and improve processes.

The role emphasizes outbound sales calls, contractor engagement, and strong customer service to move projects from inquiry to completion, with a focus on achieving energy savings targets.

Qualifications

• Bachelor’s degree or equivalent work experience required.
• 1–2 years of experience in electric or natural gas utility industry, sales, lighting, or conservation.
• Previous customer service experience required.

Responsibilities

• Apply fundamental sales processes, procedures, methods and techniques.
• Make outbound calls to new and existing customers to meet energy-saving targets.
• Develop and present program presentations to spur project activity.
• Respond to customer and Trade Ally inquiries to move projects toward completion.
• Recruit, train and cultivate relationships with contractors and customers to encourage program participation.

Skills

Sales process understanding

Outbound calling

Customer service

MS Office (Word, Excel, Outlook)

Data entry

Strong communication

Team collaboration

Education

Bachelor’s degree or equivalent

Technical school degree optional

Tools

MS Office Suite

Job description

Position Summary

This position is responsible for developing, coordinating, supporting, implementing, and managing outreach functions and performance for both new program start-up and legacy programs. This position also coordinates with internal and external programs stakeholders on processes and procedures to achieve outreach results.

Essential Duties and Responsibilities

This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary.

• Apply fundamental sales processes, procedures, methods and techniques.
• Understand and implement Sales Process, including but not limited to;
  • Making outbound calls to new and existing customers to meet assigned energy saving targets
  • Managing field time effectively with customer or Trade Ally visits
  • Developing and presenting program presentations to spur project activity
  • Responding to customer and Trade Ally inquiries and concerns by phone, electronically or in person to move projects towards completion
  • Maximizes all opportunities in the process to close a project.
• Recruit, train, educate and cultivate relationships with contractors and customers to encourage effective marketing of programs
• Maintain knowledge of program “Best Practices”, individual program offerings and how they can serve customers including features, advantages and benefits
• Support outreach work plan creation, monitoring and updates
• Develop a comprehensive understanding of program’s strategic outreach direction and production levels to deliver established goals
• Complete “search and discovery” work where the answers are not clear
• Actively “cold calling” new potential suppliers/contractors and developing their participation in our programs
• Perform event planning, coordination and presentations of programs
• Research the markets, accumulating data on businesses, and identifying the key allies to be targeted on behalf of the programs
• Identify improvement barriers and report information to Program Manager and Outreach Manager
• Prepare weekly and monthly project based activity reports and track progress towards program goals
• Assist in the implementation of specific energy efficiency programs in a “flex” capacity, according to defined budgets and energy savings targets
• Ability to work effectively with non-outreach orientate team personnel
• Contribute ideas being respectful and understanding of individual experience and knowledge compared to others
• Willingness to take direction for other team members
• Demonstrates honesty, keeps commitments and acts in a professional manner

Position Requirements

Education and Experience

• Bachelor’s degree or equivalent work experience required. Technical school degree combined with demonstrated experience in the electric/gas utility field may be considered when deciding on this position
• 1 – 2 years of experience in the electric or natural gas utility industry, sales, commercial and industrial lighting, or conservation
• Previous customer service experience required

Required Skills, Knowledge and Abilities

• Results oriented
• Ability to work in a team atmosphere and to collaborate on continuous improvement efforts
• Strong customer service and communication skills
• Must be able to handle a wide work variety and work in a fast-paced environment
• Must be a detail-oriented, organized, self-starter, and have an ability to prioritize workload
• Ability to identify and resolve project application issues with customers and trade allies
• Proficient in Microsoft Office, specifically Word, Excel and Outlook
• Strong data entry skills in entering information in tracking systems/databases
• Ability to communicate effectively, both verbally and in writing with customers, clients and employees
• Ability to analyze and interpret data and solve practical problems
• Knowledge of mathematical concepts such as fractions, percentages and ratios
• Committed to diversity and inclusion
• Reliable transportation

Licenses & Certifications

• Valid driver’s license

Travel Requirements

• Willingness to travel more than 50%

Compensation & Benefits:

Franklin Energy reasonably expects the starting salary for this position to be $25.00 per hour. The final offer will be determined based on relevant experience, skills, qualifications, internal equity, geographic location, and business needs. Franklin Energy offers a comprehensive benefits package, including medical, dental, and vision coverage; retirement benefits; paid time off; paid holidays; and other company-sponsored benefits and programs.