Alexa Tech Support Specialist – Flexible Shifts

Amazon Inc.; Idaho; On-site; USD 27,552 - 41,328; Full time

Benefits offered by this job

Clinical insurance

Dental insurance

Life insurance

EAP

Employee discounts

Amazon Extras discounts

Career advancement

Job summary

Amazon is seeking an Alexa Support Associate to investigate and resolve customer inquiries across Kindle, Echo, and related services. The role requires flexible shifts and a minimum of 40 hours per week with holidays included.

You will work with English-speaking customers via phone, chat, and email, using tools to research issues in real time and document solutions. Training at Amazon SJO3 centers is required.

Qualifications

• Must be 18+ years old.
• Legal authority to work in Costa Rica without restrictions.
• Proficient verbal and written communication in Spanish and English.
• Higher‑education degree or equivalent experience.
• Proficient computer skills.
• Availability to work various shifts, including weekends.
• Quiet, distraction‑free workspace with dedicated setup.
• Minimum broadband speed: 10Mbps down / 2Mbps up; wired Ethernet.
• Attendance at closing week of training at Amazon SJO3 centers, Zona Franca del Este, Calle Blancos, San José.

Responsibilities

• Investigate and solve queries regarding Amazon’s digital services and products.
• Be the first point of contact for English‑speaking customers via phone, chat, and email.
• Research, troubleshoot, document solutions, and communicate clearly with customers.
• Handle escalations when necessary.

Skills

Bilingual (Spanish/English)

Higher‑education degree

Proficient computer skills

Flexible rotating shifts

Ability to learn quickly

Education

Bachelor's degree or equivalent

Tools

Computer skills

Job description

Amazon is seeking an Alexa Support Associate to investigate and resolve customer inquiries across Kindle, Echo, and related services. The role requires flexible shifts and a minimum of 40 hours per week with holidays included.

You will work with English-speaking customers via phone, chat, and email, using tools to research issues in real time and document solutions. Training at Amazon SJO3 centers is required.