Alert Alarm Service Technician (Lihue)

Alert Alarm Hawaii; Lihue (HI); On-site; USD 27,000 - 39,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Eye insurance

STD and life insurance

401k savings plan

Paid time off

Training

Growth opportunities

Team oriented culture

Pet insurance

Job summary

Alert Holdings Group LLC is seeking a Service Technician to provide security alarm service and diagnostics across Hawaii. The role emphasizes testing, troubleshooting, and repairing alarm systems, with strong customer-service expectations.

Requirements include a high school diploma or GED, 1-2 years of alarm experience, a valid driver’s license and a clean driving record, plus passage of a background check and drug test. The position is full-time and field-based (80% of time).

Qualifications

• HS Diploma or GED is required.
• 1-2 years of alarm experience preferred.
• Valid Driver’s License with a safe driving record is required.
• Must pass a background check and drug test.
• Ability to work 80% of time in the field.

Responsibilities

• Test backup batteries, keypad programming, sirens, and all security features for proper functioning.
• Troubleshoot to identify repair needs and report defective material.
• Repair security systems, alarm devices, and related equipment.
• Inspect systems for loose connections or damaged insulation.
• Explain system details and the causes of false alarms to customers.
• Maintain a clean work area and provide excellent customer service.

Education

HS Diploma or GED

Alarm experience (1-2 years)

Valid Driver’s License

Safe driving record

Background check

80% field work

Job description

About Us

Alert Holdings Group LLC has built a reputation as a full-service life and safety provider of the highest quality products and services since 1962. With offices on Oahu, Maui, Big Island and Kauai we are able to provide standardized services statewide for life and safety systems like none other. We protect nearly 33,000 residential and commercial customers.

Status Full-Time, Non-Exempt

Role Overview

The Service Technician provides security alarm service to ensure all security features are in order and properly functioning and to diagnose malfunctions.

Duties and Responsibilities:

• Tests backup batteries, keypad programming, sirens, and all security features in order to ensure proper functioning.
• Provides troubleshooting to determine areas needing repair.
• Promptly reports defective material or equipment, inaccuracies, or omissions in job information that may result in inadequate protection for customer use.
• Repairs security systems, alarm devices, and related equipment.
• Examines systems to locate problems such as loose connections or broken insulation.
• Demonstrates systems and explains details, such as the causes and consequences of false alarms.
• Cleans up debris from the alarm service work area.
• Provides excellent customer service that aligns with the company’s mission statement.

Education and Experience:

• HS Diploma or GED
• 1-2 years of alarm experience and low voltage experience preferred but not required
• Valid Driver’s License
• Safe driving record
• Must pass a background check and drug test
• Ability to work 80% of the time in the field, with consistent movement

The Alert Alarm Benefit:

Compensation starts at $24+/hour (DOE)

• health
• dental
• eye insurance
• STD and life Insurance
• a 401k savings plan
• paid time off benefits
• training
• opportunities for growth and development
• a team that cares about you.
• We even offer pet insurance!

We are a proud Equal Opportunity Employer

EEOC Statement

Alert Alarm provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.