Alert Alarm Service Technician (Lihue)

Zeus Fire and Security; Lihue (HI); On-site; USD 27,000 - 39,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Eye/vision insurance

STD and life insurance

401(k) plan

Paid time off

Training and development

Pet insurance

Job summary

Alert Holdings Group LLC is seeking a Service Technician to provide maintenance and repair of security alarm systems. The role involves testing, troubleshooting, and repairing alarm components while ensuring customer satisfaction on every visit.

Applicants should have a HS Diploma or GED, 1–2 years alarm experience or low voltage exposure, and a valid driver's license. The position is full-time and primarily field-based with a comprehensive benefits package.

Qualifications

• Must have reliable customer service skills and the ability to communicate clearly.
• Strong troubleshooting and diagnostic abilities for alarm systems.
• Willingness to work in the field and travel to customer sites.

Responsibilities

• Tests backup batteries, keypad programming, sirens, and all security features for proper functioning.
• Provides troubleshooting to identify repair needs.
• Reports defective materials or omissions to ensure adequate protection for customers.
• Repairs security systems, alarm devices, and related equipment.
• Inspects systems to locate problems like loose connections or damaged insulation.
• Demonstrates systems and explains false alarm causes and consequences.
• Cleans up work area after service.
• Delivers excellent customer service aligned with company mission.

Skills

Customer service

Troubleshooting

Battery testing

Field service

Education

HS Diploma or GED

Job description

About Us

Alert Holdings Group LLC has built a reputation as a full-service life and safety provider of the highest quality products and services since 1962. With offices on Oahu, Maui, Big Island and Kauai we are able to provide standardized services statewide for life and safety systems like none other. We protect nearly 33,000 residential and commercial customers.

Status Full-Time, Non-Exempt

Role Overview

The Service Technician provides security alarm service to ensure all security features are in order and properly functioning and to diagnose malfunctions.

Duties and Responsibilities:

• Tests backup batteries, keypad programming, sirens, and all security features in order to ensure proper functioning.
• Provides troubleshooting to determine areas needing repair.
• Promptly reports defective material or equipment, inaccuracies, or omissions in job information that may result in inadequate protection for customer use.
• Repairs security systems, alarm devices, and related equipment.
• Examines systems to locate problems such as loose connections or broken insulation.
• Demonstrates systems and explains details, such as the causes and consequences of false alarms.
• Cleans up debris from the alarm service work area.
• Provides excellent customer service that aligns with the company's mission statement.

Education and Experience:

• HS Diploma or GED
• 1-2 years of alarm experience and low voltage experience preferred but not required
• Valid Driver's License
• Safe driving record
• Must pass a background check and drug test
• Ability to work 80% of the time in the field, with consistent movement

The Alert Alarm Benefit:

Compensation starts at $24+/hour (DOE)

We offer a full benefits package, including health, dental, and eye insurance, STD and life Insurance, a 401k savings plan, paid time off benefits, training, opportunities for growth and development, and a team that cares about you. We even offer pet insurance!

We are a proud Equal Opportunity Employer

EEOC Statement

Alert Alarm provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.