Albany Access Representative - Outpatient Services

Mosaic Life Care; Albany (MO); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Concierge services

Employee lounge

Wellness programs

Free covered parking

On-site health clinics

Virtual health clinics

Job summary

Mosaic Life Care in Albany, MO, seeks an Access Representative to support patient access and front-office workflow. This role handles registration, data entry, insurance forms, and appointment coordination to ensure smooth patient care delivery.

The position requires a high school diploma or equivalent, with preferred associate degree. Strong data entry, customer service, and communication skills are essential for success.

Qualifications

• H.S. Diploma - GED or HiSET equivalent - Required
• Associate's Degree - Or business college certificate - Preferred
• Computer data entry, customer service, collections and medical record responsibility experience - Preferred
• Knowledge of medical terminology - Preferred

Responsibilities

• Schedules, reschedules, and cancels patient appointments; performs check-in/out.
• Enters patient data into computer systems accurately (registration, medical record assignment, visit creation).
• Communicates with patients regarding appointments, insurance forms, and documentation.
• Prepares release of information and consent forms; coordinates information with providers.
• Answers phones and acts as receptionist for patients, visitors, and staff.
• Relays information to providers, nursing staff, patients and family members.
• Assists with scheduling with Ancillary Departments when needed.
• Maintains confidentiality of patient information.
• Attends departmental meetings/in-services.
• Requests payments and reconciles daily charge tickets.

Skills

Data entry

Customer service

Medical terminology

Education

HS diploma or GED

Associate's degree or business certificate

Job description

Job Description

The Access Representative works under the supervision of the Clinic Manager and Access Representative - Lead. The Access Representative performs tasks, which are directed towards the collection of patient information and its custodianship. Works as a receptionist for the provider\'s office to support patient care delivery and follow up.

Responsibilities

• Schedules, reschedules, and cancels patient appointments with Physician and Nurse Practitioner, receptionist and customer service representative. Performs check in and check out functions in clinic.


• Enters patient data into computer systems accurately and completely. This includes patient registration, medical record assignment, and visit creation.


• Communicates with patients regarding appointments, completion of insurance forms, medical releases and other documentation.


• Prepares release of information and consent forms for patient signature according to applicable statutes, sends requests to other health care provider(s) and coordinates the receipt of this additional information for the physician(s) and other health care providers.


• Answers the phones, makes necessary calls and acts as a receptionist for patients, visitors, providers and hospital staff.


• Receives and relays information to providers, nursing personnel, patients, family members and visitors by acting as a communication liaison.


• Contacts other departments for orders received if STAT or NOW. Assist in scheduling with Ancillary Departments when necessary.


• Assures confidentiality of information regarding patients, hospital personnel, and medical staff.


• Attends departmental meetings/in-services.


• Requests payment, balances receipts for deposit, prepares deposit, reconciles daily charge tickets.


• Other duties as assigned

Education

• H.S. Diploma - GED or HiSET equivalent - Required


• Associate\'s Degree - Or business college certificate - Preferred

Work Experience

• Computer data entry, customer service, collections and medical record responsibility experience - Preferred


• Knowledge of medical terminology - Preferred

Licenses and Certifications

• Upon Hire

Travel Requirements

• Must be able to travel between various system facilities and off-site locations as needed. - Required

Starting rate $16.00

Essential Technical/Motor Skills

• Inputting data, basic bookkeeping.


• Ability to communicate with all customers, physicians and caregivers.


• Ability to answer multi telephone lines, type, file and handle money.

Interpersonal Skills

• Must be courteous


• Work in a professional, caring manner with internal and external customers


• Have the ability to work with interruptions, and flexibility in hours and workflow, foster teamwork and promote service and quality in everything.

Essential Physical Requirements

• Regularly required to sit, reach with hands and arms, stand, walk, climb, balance, stoop, kneel, or crouch.


• Must have the ability to lift and/or move up to 10 to 25 pounds.

Essential Mental Abilities

• Comprehend and understand physician orders, medical terminology, and staff requests.


• Follow policy and procedures; disseminate information and/or instructions to the appropriate person(s).


• Prioritize work assignments and follow through to completion.


• Ability to manage stress and remain calm in a fast paced environment.

Essential Sensory Requirements

• Visual-read orders, instructions, analyze charts.


• Hearing-answered telephone, take direction from staff and response to inquiries from patients.

Exposure to Hazards

• Electrical output of personal computer, eye and neck strain.

ABOUT US

Mosaic Life Care is a health care system in northwest Missouri. With a vision of transforming community health by being a life-care innovator, Mosaic places the holistic needs of patients first by providing the right care at the right time and place, offering high value and quality health care.
Mosaic has a wide array of benefits to meet each employee\'s individual needs. Our benefits were designed by listening to people just like you. Mosaic also offers several perks with a focus on ensuring our employees feel valued, including concierge services, employee lounge, wellness programs, free covered parking, free on-site and virtual health clinics and many more. When paired with compensation and recognition, it is what continues to make us the employer of choice for employees at any stage of their journey.