Alaska Nordic Spa Guest Experience Concierge

Alyeska Resort; Seward (AK); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

On-site accommodation

Commuter allowance

Ski pass

PTO + Personal Days

Medical & Dental Plan

Retail & Spa discounts

Resort wide discounts

Monthly bonus incentives

Job summary

Alyeska Resort in Girdwood, Alaska, seeks a Nordic Spa Concierge to deliver exceptional guest service at the on-site Nordic Spa. You will manage reservations, greet guests, and help create a relaxing, welcoming environment that aligns with our brand standards.

Successful candidates bring strong communication, guest-service experience, and detail-oriented multitasking. Enjoy perks such as a ski pass, accommodations or commuter allowance, and health benefits.

Qualifications

• Post-secondary certifications or degree are assets.
• Excellent guest service and communication skills.
• Strong attention to detail and ability to upsell services.
• Comfortable with reservation systems and computer use.
• Experience in hospitality or spa helpful.

Responsibilities

• Represent Alyeska Nordic Spa with top service and product knowledge.
• Greet guests, manage reservations and check-ins smoothly.
• Maximize revenue while ensuring a peaceful spa experience.
• Maintain clean, organized reception and retail spaces.
• Collaborate with team to deliver exceptional guest experiences.

Skills

Guest service

Communication

Attention to detail

Upselling

Education

Post-secondary certifications/diploma or degree an asset

Tools

Microsoft Office

POS system

Reservation software

Job description

Alyeska Resort in Girdwood, Alaska, seeks a Nordic Spa Concierge to deliver exceptional guest service at the on-site Nordic Spa. You will manage reservations, greet guests, and help create a relaxing, welcoming environment that aligns with our brand standards.

Successful candidates bring strong communication, guest-service experience, and detail-oriented multitasking. Enjoy perks such as a ski pass, accommodations or commuter allowance, and health benefits.