Alaska Nordic Spa Concierge — Elevate Guest Wellness

Alyeska Resort; Wasilla (AK); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

On-site housing

Medical plan

Ski pass

PTO days

Retail discounts

Resort discounts

Job summary

Alyeska Nordic Spa in Girdwood, Alaska is seeking a dedicated Nordic Spa Concierge to welcome guests and support a healing, hydrotherapy-focused experience.

Join a team that values warm greetings, precise reservations, and brand standards, delivering a memorable guest experience in a breathtaking resort setting.

This role offers on-site shifts, opportunities to engage with guests year-round, and access to spa facilities for staff. A welcoming, professional demeanor is essential.

Qualifications

• Post-secondary certifications/diploma an asset.
• 3+ years of management experience in hospitality or spa industry.
• Excellent verbal and written communication skills required.
• Advanced Microsoft Office skills required.
• Comfortable with technology and open to new learning.
• A passion for mental and physical wellness.
• Previous Spa, Hospitality, Guest Service or Retail experience preferred.
• Excellent guest service, communication, and organizational skills are essential.

Responsibilities

• Represent Alyeska Nordic Spa with the highest level of service excellence and be knowledgeable of facility, treatment, and retail offerings.
• Ensure a warm, welcoming arrival from curb to front desk with strong first impressions.
• Create spa experiences that are as unique as guests by understanding hydrotherapy, services, products and offerings.
• Assist with reservations, check-ins, and guest inquiries to maximize satisfaction and spend.

Skills

Management experience

Verbal communication

Written communication

Microsoft Office

Tech-savvy

Guest service

Reservation systems

Education

Post-secondary certification/diploma

Tools

Reservation software

POS system

Job description

Alyeska Nordic Spa in Girdwood, Alaska is seeking a dedicated Nordic Spa Concierge to welcome guests and support a healing, hydrotherapy-focused experience.

Join a team that values warm greetings, precise reservations, and brand standards, delivering a memorable guest experience in a breathtaking resort setting.

This role offers on-site shifts, opportunities to engage with guests year-round, and access to spa facilities for staff. A welcoming, professional demeanor is essential.