ALASKA - Customer Service Supervisor (HNL) - FT

Unifi Aviation, LLC; Honolulu (HI); On-site; USD 34,000 - 46,000; Full time

Benefits offered by this job

Flight privileges

Weekly pay

Full-time starts at 30 hours per week

Paid time off

Medical insurance

Dental insurance

Vision insurance

401(k)

Discounts & wellness

Job summary

Unifi Aviation, LLC is seeking a Customer Service Supervisor at Honolulu (HNL) for a full-time, non-exempt position. The role leads a team of agents providing passenger service across arrivals, check-in, boarding, baggage, reservations and related inquiries.

Responsibilities include supervising a team, ensuring smooth check-in processes, guiding passengers through customs and immigration, and maintaining safety standards in line with company policies.

Qualifications

• High School diploma or equivalent.
• Must be at least 18 years old.
• Ability to obtain required airport credentials.

Responsibilities

• Lead a team of agents in customer service duties.
• Assist passengers with arrivals and check-in, including support for passengers with special needs.
• Handle ticketing and check-in using a computerized system and manage reservations and boarding.
• Direct passengers through Customs, Immigration, and Quarantine.
• Ensure safe working conditions and adhere to Unifi policies and safety procedures.

Skills

Team leadership

Customer service

Conflict resolution

Education

High School diploma

Job description

ALASKA - Customer Service Supervisor (HNL) - FT

Tuesday, July 21, 2026

State: Hawaii

Base Pay Rate: $22.00

Full Time

Non-Exempt

Shift: A.M. shift, Overnight shift, P.M. shift

Job Summary

Responsible for leading a team of agents and providing customer service to passengers for all aspects of arrivals, ticketing, check-in including boarding, baggage services, reservations, and any other queries or complaints.

Benefits

• Flight privileges after 30 days for employees and eligible family members
• Weekly pay for hourly employees; bi-weekly for CA Employees
• Full-time starts at 30 hours per week
• Paid time off for full-time employees
• Comprehensive Medical, Dental and Vision Insurance for full-time employees
• 401(k) for all employees
• Exclusive discounts and wellness programs

Job Duties

• Lead a team of agents in customer service duties
• Assist passengers with a friendly welcome, through arrival and check-in process, including support for passengers with special needs such as unaccompanied minors, VIP passengers and passengers needing wheelchair assistance
• Handle all aspects of ticketing and check-in by operating a computerized system, including boarding, baggage service, reservations and resolving related complaints and problems
• Direct passengers through Customs, Immigration, and Quarantine
• Assist ramp agents to ensure that wheelchairs, strollers, and gate-checked bags are made available for loading upon departure and delivery to passengers upon arrival
• Push wheelchairs with passengers through all areas of the airport
• Monitor and enforce safe working conditions in accordance with regulatory requirements, Unifi policies and safety procedures, and all applicable laws
• Promote and adhere to policies concerning Safety, Anti-Harassment and Equal Employment Opportunity
• Perform other related duties as assigned within the appropriate skill, experience and capabilities expected for this position
• Complete work in a safe and secure manner, following company safety and operational standards
• Immediately report safety and security incidents as well as potential hazards in line with the Unifi Fair and Just Culture Policy

Qualifications

• High School diploma, GED or equivalent education
• Must be at least 18 years of age
• Must be able to obtain credentials required as per airport or state or customs requirements

Preferred Qualifications

• One year of relevant work experience in the aviation or ground handling services industry

Physical Requirements

• Must be able to constantly lift up to 70 lbs and more, push, pull, walk, stand, reach above shoulder, stoop, squat, kneel, bend, reach out, and grasp; and frequently climb, and crawl

Working Conditions

• Must be able to work in rotating shifts and hours, nights, weekends and holidays, overtime
• Must be able and open to work in outside weather conditions which may include severe seasonal elements

Equal Opportunity Statement

Unifi is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or veteran status.