ALASKA - Customer Service Lead (HNL) - FT

Unifi Aviation, LLC; Honolulu (HI); On-site; USD 26,174 - 30,307; Full time

Benefits offered by this job

Weekly pay

Paid time off

Medical, dental & vision insurance

401k for all employees

Discounts and wellness programs

Job summary

Unifi Aviation, LLC in Hawaii seeks a full-time Passenger Services Agent to lead a team responsible for arrivals, check-in, boarding and baggage operations at the airport. You will provide excellent customer service to passengers and assist those with special needs.

Responsibilities include managing ticketing and check-in via a computerized system, guiding passengers through security and immigration, and upholding safety and regulatory requirements while supporting company policies.

Qualifications

• High School diploma or equivalent required.
• Ability to obtain airport/state/customs credentials.
• Experience in aviation or ground handling is a plus.

Responsibilities

• Lead a team of agents in customer service duties.
• Assist passengers with arrivals, check-in, boarding, and baggage services.
• Manage ticketing and check-in using a computerized system and resolve related issues.
• Direct passengers through customs, immigration, and quarantine.
• Ensure safety and compliance with policies and regulations.

Skills

Customer service

Team leadership

Safety procedures

Wheelchair assistance

Education

High School diploma or GED

Tools

Ticketing system

Job description

Date

Tuesday, July 21, 2026

Entity

State

Hawaii

City

Base Pay Rate:

$ 19.50

Full/Part Time

Full Time

Exempt or Non-Exempt Position

Non-Exempt

Shift

A.M. shift, Overnight shift, P.M. shift

Requirements and Description

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Unifihas decades of experience in the aviation services industry. We continue to innovate, adapt, and grow by leaning on our experience and expertise in airline ground services. Our vision is to be the most respected company by providing exceptional experience getting aircraft and passengers to their destination safely.

We are seeking individuals to join our growing team who are passionate, have integrity, and have empathy for how their words and decisions affect our employees, customers, and partners. Join our team and see where the flight benefits take you.

Job Summary:

Responsible for leading a team of agents and providing customer service to passengers for all aspects of arrivals, ticketing, check-in including boarding, baggage services, reservations, and any other queries or complaints.

• Flight Privileges : Offered after 30 days for employees and eligible family members!
• Weekly pay for hourly employees (CA Employees are paid bi-weekly)
• Full time starts at 30 hours per week!
• Paid time off (for full-time employees).
• Comprehensive Medical, Dental and Vision Insurance (for full-time employees).
• 401k for all employees.
• Exclusive discounts and additional wellness programs.

Job Duties:

• Leading a team of agents in customer service duties.
• Assist passengers with a friendly welcome, through arrival and check-in process, including support for passengers with special needs such as unaccompanied minors, VIP passengers and passengers needing wheelchair assistance.
• Handle all aspects of ticketing and check-in by operating a computerized system. This includes boarding, baggage service, reservations and resolving related complaints and problems.
• Direct passengers through Customs, Immigration, and Quarantine.
• Assist ramp agents to ensure that wheelchairs, strollers, and gate-checked bags are made available for loading upon departure and delivery to passengers upon arrival.
• Push wheelchairs with passengers through all areas of the airport.
• Monitors and enforces safe working conditions in accordance with regulatory requirements, Unifi policies and safety procedures, and all applicable laws.
• Promotes and adheres to policies concerning Safety, Anti-Harassment and Equal Employment Opportunity.
• Perform other related duties as assigned within the appropriate skill, experience and, capabilities expected for this position.

Qualifications:

• High School diploma, GED or equivalent education.
• Must be at least 18 years of age.
• Must be able to obtain credentials required as per airport or state or customs requirements.

Preferred Qualifications:

• Six months of relevant work experience in the aviation or ground handling services industry.

Physical requirements:

• Must be able to constantly lift up to 70lbs and more, push, pull, walk, stand, reach above shoulder, stoop, squat, kneel, bend, reach out, and grasp; and frequently climb, and crawl.

Working conditions:

• Must be able to work in rotating shifts and hours, nights, weekends and holidays, overtime.
• Must be able and open to work in outside weather conditions which may include severe seasonal elements.

"Unifi is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or veteran status.