Alarm Service Technician I

Brinks-Home-4; San Francisco (CA); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k) with Employer Match

Paid Time Off & Paid Holidays

HSA/FSA

Life & AD&D Insurance

Disability Coverage

Maternity/Parental Leave

Mental & Physical Health Benefits

Employee Resource Groups

Volunteer Hours

Discounted Equipment & Monitoring

Employee Referral Program

Continuing Education

Job summary

Brinks Home is seeking an Alarm Service Technician II to install, service, and inspect low-voltage security equipment at customer sites. You will travel to homes, troubleshoot issues, and demonstrate system operation to customers.

A valid driver’s license and a low‑voltage license or alarm installation certification are required, with NICET I preferred. The role includes base pay range of $25.00 – $30.00 per hour, potential bonuses based on sales performance, and overtime eligibility where

Qualifications

• High school diploma or GED required.
• Valid driver’s license with good driving record.
• Low-voltage license or alarm installation certification required.
• NICET I certification preferred.
• Experience with alarm systems is a must.
• Comfort with climbing ladders and working in tight spaces.

Responsibilities

• Install, service, and inspect low-voltage electronic security equipment at customer sites.
• Troubleshoot technical problems and replace faulty components.
• Travel to customer homes and perform routine service visits.
• Educate customers and demonstrate system operation.
• Conduct site walkthroughs to ensure systems meet customer needs.
• Ensure safety and maintain clean, organized work areas.

Skills

Excellent customer service

Safe driving

Alarm system knowledge

Climb ladders & work at heights

Work in tight spaces

Education

H.S. Diploma or GED

Low-voltage license or alarm installation certification

NICET I

Job description

Brinks Home™ is a leader in the smart security industr y, protecting over one million people across the U.S., Canada, and Puerto Rico. Our platinum-grade protection is backed by award-winning customer service and expertly trained professionals. We strive for the highest standards for our customers while fostering a positive work environment for our employees. We create a culture that fosters innovation, celebrates creativity, and encourages authenticity. Join us and be part of a collaborative team that is relentless in our pursuit of security for life.

Position Overview

We are currently seeking a determined Alarm Service Technician II who embodies our core values: Service, Accountability, Customer Focus, Growth, and Integrity.

The Alarm Service Technician is a hands-on role. You will play an integral role in building and maintaining customer relationships. This role entails visiting customer sites throughout the workday installing, servicing, and inspecting low-voltage electronic security equipment.

• Base Pay Range:$25.00 – $30.00 per hour (or salary equivalent)
• Commission/Bonus:Eligible for additional earnings based on sales performance and upsell activity

Actual compensation will vary based on experience, geographic location, and performance. This role is classified as non-exempt and eligible for overtime pay where applicable

Key Responsibilities

• Experience with Alarm panels such as: 2GIG, Qolsys, Ademco, GE, DSC, DMP, and others.
• Ability to troubleshoot technical problems.
• Replace system components as assigned; panels, peripheral devices, audible/visual alarms, etc.
• Driving to customer homes to perform service. Occasional lifting, carrying (up to 30 pounds), pushing and/or pulling; some climbing and balancing; frequent stops, kneeling, crouching and/or crawling.
• Diagnose causes of problems or failures in systems for the purpose of identifying equipment and systems repair.
• Customer education and training including a system demonstration.
• Conduct a thorough walkthrough / site evaluation with the customer to review work order to make sure the system meets their needs and expectations.
• Install and test the operations of all equipment to ensure proper functionality and signal verification required to establish service.
• Identify opportunities to improve the use and functionality of the customers system and provide those recommendations.
• Maintain safety practices to prevent against injury and damage to property.
• Maintain a clean and organized workspace / job site, ensuring customers satisfaction after theinteraction.

Requirements

• H.S. Diploma or GED
• Good driving record and Valid driver’s license.
• Excellent customer service skills.
• Working knowledge of how an alarm system operates.
• Must be ok with climbing ladders and working at heights.
• Must be ok working in tight spaces such as crawlspaces, attics and basements.
• Low-voltage license or alarm installation certification
• NICET I

Benefits

Brinks Home recognizes the value of benefits for you and your family, so we offer a comprehensive and competitive benefits program:

• Medical
• Dental
• Vision
• 401(k) with Employer Match
• Paid Time Off & Paid Holidays
• HSA/FSA
• Life & AD&D Insurance
• Disability Coverage
• Maternity/Parental Leave
• Mental & Physical Health Benefits
• Employee Resource Groups
• Volunteer Hours
• Discounted Equipment & Monitoring
• Employee Referral Program
• Continuing Education

To learn more about our company culture and career opportunities, please visit our LinkedIn and Career Page.

Brinks Home provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

#equalopportunityemployer #veteranfriendly