Alarm Service Technician I

Brinks Home; Matawan (NJ); On-site; USD 63,039,000 - 77,366,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k) with Employer Match

Paid Time Off & Holidays

HSA/FSA

Life & AD&D Insurance

Disability Coverage

Job summary

Brinks Home is seeking an Alarm Service Technician to install, service, and inspect low‑voltage security systems at customer sites. This hands‑on role requires strong problem‑solving, safe driving, and the ability to lift equipment in a dynamic residential environment.

The position offers base pay with performance incentives. You will work with multiple alarm panels and contribute to high‑quality service delivery while upholding Brinks Home’s commitment to safety and customer satisfaction.

Qualifications

• HS Diploma or GED required.
• Good driving record and valid driver's license.
• Excellent customer service skills.
• Working knowledge of how an alarm system operates.
• Able to climb ladders and work in tight spaces (crawlspaces, attics, basements).

Responsibilities

• Install, service, and inspect low‑voltage security equipment at customer sites.
• Troubleshoot technical problems and replace components as needed.
• Drive to customer homes and perform service with safe lifting up to 30 pounds.
• Provide system demonstrations and customer training.
• Conduct site evaluations to ensure the system meets customer needs and expectations.
• Test equipment and verify signals to establish service.

Skills

Alarm panels knowledge

Troubleshooting

Customer service

Education

High School Diploma or GED

Job description

Brinks Home™ is a leader in the smart security industry, protecting over one million people across the U.S., Canada, and Puerto Rico. Our platinum-grade protection is backed by award-winning customer service and expertly trained professionals.

We strive for the highest standards for our customers while fostering a positive work environment for our employees. We create a culture that fosters innovation, celebrates creativity, and encourages authenticity. Join us and be part of a collaborative team that is relentless in our pursuit of security for life.

Position Overview:

We are currently seeking a determined Alarm Service Technician who embodies our core values: Service, Accountability, Customer Focus, Growth, and Integrity.

The Alarm Service Technician is a hands‑on role. You will play an integral role in building and maintaining customer relationships. This role entails visiting customer sites throughout the workday installing, servicing, and inspecting low‑voltage electronic security equipment.

This position offers a combination of base pay and performance‑based incentives:

• Base Pay Range:$22.00 – $27.00 per hour (or salary equivalent)
• Commission/Bonus:Eligible for additional earnings based on sales performance and upsell activity

Actual compensation will vary based on experience, geographic location, and performance.

This role is classified as non‑exempt and eligible for overtime pay where applicable.

Key Responsibilities:

• Experience with Alarm panels such as: 2GIG,Qolsys,Ademco, GE, DSC, DMP, and others.
• Ability to troubleshoot technical problems.
• Replace system components as assigned; panels, peripheral devices, audible/visual alarms, etc.
• Driving to customer homes to perform service. Occasional lifting, carrying (up to 30 pounds), pushing and/or pulling; some climbing and balancing; frequent stops, kneeling, crouching and/or crawling.
• Diagnose causes of problems or failures in systems for the purpose of identifying equipment and systems repair.
• Customer education and training including a system demonstration.
• Conduct a thorough walkthrough / site evaluation with the customer to review work order to make sure the system meets their needs and expectations.
• Install and test the operations of all equipment to ensure proper functionality and signal verification required to establish service.
• Identify opportunities to improve the use and functionality of the customers system and provide those recommendations.
• Maintain safety practices to prevent against injury and damage to property.
• Maintain a clean and organized workspace / job site, ensuring customers satisfaction after theinteraction.

Requirements:

• H.S. Diploma or GED
• Good driving record and Valid driver’s license.
• Excellent customer service skills.
• Working knowledge of how an alarm system operates.
• Must be ok with climbing ladders and working at heights.
• Must be ok working in tight spaces such as crawlspaces,atticsand basements.

Benefits:

• Brinks Home recognizes the value of benefits for you and your family, so we offer a comprehensive and competitive benefits program:
• Medical, Dental, Vision, 401(k) with Employer Match, Paid Time Off & Paid Holidays, HSA/FSA, Life & AD&D Insurance, Disability Coverage, Maternity/Parental Leave, Mental & Physical Health Benefits, Employee Resource Groups, Volunteer Hours, Discounted Equipment & Monitoring, and Employee Referral Program.

Brinks Home provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

#equalopportunityemployer #veteranfriendly