Alarm Service Technician

Brinks Home; Boston (MA); On-site; USD 48,000 - 72,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k) with Employer Match

Paid Time Off & Paid Holidays

HSA/FSA

Life & AD&D Insurance

Disability Coverage

Maternity/Parental Leave

Mental & Physical Health Benefits

Employee Resource Groups

Volunteer Hours

Discounted Equipment & Monitoring

Employee Referral Program

Continuing Education

Job summary

Brinks Home is seeking a proactive Alarm Service Technician to install, service, and inspect low-voltage security equipment across customer sites.

You will troubleshoot issues, replace components, and educate customers on system operation while maintaining safety and professionalism throughout service calls.

Qualifications

• H.S. Diploma or GED required.
• Valid driver’s license with a good driving record.
• Excellent customer service skills.
• Working knowledge of how an alarm system operates.
• Must be able to climb ladders and work at heights.
• Must be able to work in tight spaces such as crawlspaces, attics and basements.
• Low-voltage license or alarm installation certification.
• NICET I certification is preferred.

Responsibilities

• Install, service, and inspect low-voltage electronic security equipment at customer sites.
• Troubleshoot and diagnose system issues; replace components as needed.
• Travel to customer homes to perform service and maintenance.
• Conduct thorough site evaluations with customers to ensure system meets needs.
• Provide system demonstrations and customer education on operations.
• Maintain safety practices and a clean, organized job site.

Skills

Customer service

Troubleshooting

Driving

Safety awareness

Low-voltage system knowledge

Education

Low-voltage license or alarm installation certification

NICET I

Job description

Brinks Home™ is a leader in the smart security industry, protecting over one million people across the U.S., Canada, and Puerto Rico. Our platinum-grade protection is backed by award-winning customer service and expertly trained professionals.

We strive for the highest standards for our customers while fostering a positive work environment for our employees. We create a culture that fosters innovation, celebrates creativity, and encourages authenticity. Join us and be part of a collaborative team that is relentless in our pursuit of security for life.

Position Overview

We are currently seeking a determined Alarm Service Technician who embodies our core values: Service, Accountability, Customer Focus, Growth, and Integrity.

The Alarm Service Technician is a hands-on role. You will play an integral role in building and maintaining customer relationships. This role entails visiting customer sites throughout the workday installing, servicing, and inspecting low-voltage electronic security equipment.

Key Responsibilities

• Experience with Alarm panels such as: 2GIG, Qolsys, Ademco, GE, DSC, DMP, and others.
• Ability to troubleshoot technical problems.
• Replace system components as assigned; panels, peripheral devices, audible/visual alarms, etc.
• Driving to customer homes to perform service. Occasional lifting, carrying (up to 30 pounds), pushing and/or pulling; some climbing and balancing; frequent stops, kneeling, crouching and/or crawling.
• Diagnose causes of problems or failures in systems for the purpose of identifying equipment and systems repair.
• Customer education and training including a system demonstration.
• Conduct a thorough walkthrough / site evaluation with the customer to review work order to make sure the system meets their needs and expectations.
• Install and test the operations of all equipment to ensure proper functionality and signal verification required to establish service.
• Identify opportunities to improve the use and functionality of the customers system and provide those recommendations.
• Maintain safety practices to prevent against injury and damage to property.
• Maintain a clean and organized workspace / job site, ensuring customers satisfaction after theinteraction.

Requirements

• H.S. Diploma or GED
• Good driving record and Valid driver’s license.
• Excellent customer service skills.
• Working knowledge of how an alarm system operates.
• Must be ok with climbing ladders and working at heights.
• Must be ok working in tight spaces such as crawlspaces, attics and basements.
• Low-voltage license or alarm installation certification
• NICET I

Benefits

• Brinks Home recognizes the value of benefits for you and your family, so we offer a comprehensive and competitive benefits program
• Medical
• Dental
• Vision
• 401(k) with Employer Match
• Paid Time Off & Paid Holidays
• HSA/FSA
• Life & AD&D Insurance
• Disability Coverage
• Maternity/Parental Leave
• Mental & Physical Health Benefits
• Employee Resource Groups
• Volunteer Hours
• Discounted Equipment & Monitoring
• Employee Referral Program
• Continuing Education

Brinks Home provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

#equalopportunityemployer #veteranfriendly