Alarm Service Technician

Brinks-Home-4; Fairfax (VA); On-site; USD 65,904,000 - 80,231,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) with match

Paid time off

Holidays

Life & AD&D

Educational support

Job summary

Brinks Home is seeking an Alarm Service Technician to install, service and inspect low-voltage security systems at customer sites. You will troubleshoot issues, educate customers, and ensure systems meet expectations, while traveling to homes and maintaining safety on the job.

The role requires climbing and working in tight spaces, a valid license, and a strong focus on customer satisfaction. Competitive benefits and bonus eligibility accompany a base hourly pay.

Qualifications

• H.S. Diploma or GED required; valid driver’s license and clean driving record.
• Experience with alarm panels and hands-on servicePreferred.
• Strong customer service and safety awareness required.

Responsibilities

• Install, service and inspect low-voltage security equipment at customer sites.
• Troubleshoot technical problems and replace faulty components.
• Drive to customer homes and complete site evaluations with customers.

Skills

Alarm panels knowledge

Troubleshooting

Customer service

Valid driver's license

Education

H.S. Diploma or GED

Tools

Low-voltage license

NICET I

Job description

Brinks Home™ is a leader in the smart security industry, protecting over one million people across the U.S., Canada, and Puerto Rico. Our platinum-grade protection is backed by award-winning customer service and expertly trained professionals.

We strive for the highest standards for our customers while fostering a positive work environment for our employees. We create a culture that fosters innovation, celebrates creativity, and encourages authenticity. Join us and be part of a collaborative team that is relentless in our pursuit of security for life.

Position Overview:

We are currently seeking a determined Alarm Service Technician who embodies our core values: Service, Accountability, Customer Focus, Growth, and Integrity.

The Alarm Service Technician is a hands-on role. You will play an integral role in building and maintaining customer relationships. This role entails visiting customer sites throughout the workday installing, servicing, and inspecting low-voltage electronic security equipment.

Base Hourly Range: $23-$28/hour plus bonus eligibility, commission opportunities (if applicable), and a comprehensive benefits package.

Key Responsibilities:

• Experience with Alarm panels such as: 2GIG, Qolsys, Ademco, GE, DSC, DMP, and others.
• Ability to troubleshoot technical problems.
• Replace system components as assigned; panels, peripheral devices, audible/visual alarms, etc.
• Driving to customer homes to perform service. Occasional lifting, carrying (up to 30 pounds), pushing and/or pulling; some climbing and balancing; frequent stops, kneeling, crouching and/or crawling.
• Diagnose causes of problems or failures in systems for the purpose of identifying equipment and systems repair.
• Customer education and training including a system demonstration.
• Conduct a thorough walkthrough / site evaluation with the customer to review work order to make sure the system meets their needs and expectations.
• Install and test the operations of all equipment to ensure proper functionality and signal verification required to establish service.
• Identify opportunities to improve the use and functionality of the customers system and provide those recommendations.
• Maintain safety practices to prevent against injury and damage to property.
• Maintain a clean and organized workspace / job site, ensuring customers satisfaction after the interaction.

Requirements:

• H.S. Diploma or GED
• Good driving record and Valid driver’s license.
• Excellent customer service skills.
• Working knowledge of how an alarm system operates.
• Must be ok with climbing ladders and working at heights.
• Must be ok working in tight spaces such as crawlspaces, attics and basements.
• Low-voltage license or alarm installation certification
• NICET I

Benefits:

• Brinks Home recognizes the value of benefits for you and your family, so we offer a comprehensive and competitive benefits program:
  • Medical, Dental, Vision, 401(k) with Employer Match, Paid Time Off & Paid Holidays, HSA/FSA, Life & AD&D Insurance, Disability Coverage, Maternity/Parental Leave, Mental & Physical Health Benefits, Employee Resource Groups, Volunteer Hours, Discounted Equipment & Monitoring, Employee Referral Program, and Continuing Education

Brinks Home provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. #equalopportunityemployer #veteranfriendly