Alarm Service Technician *$1,000 SIGN ON BONUS*

Brinks Home; Seattle (WA); On-site; USD 55,000 - 70,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) with Employer Match

Paid Time Off & Paid Holidays

Mental & Physical Health Benefits

Job summary

Brinks Home is looking for a dedicated Alarm Service Technician based in Seattle, WA. In this hands-on role, you will be essential in delivering customer satisfaction through installation and servicing of electronic security systems. Responsibilities include troubleshooting, conducting site evaluations, and educating customers on system usage.

The job requires a strong attention to detail and the ability to operate at heights. We offer a competitive salary range of $55,000 – $70,000 annually along with an extensive benefits package.

Qualifications

• Good driving record and valid driver’s license.
• Working knowledge of how an alarm system operates.
• Must be comfortable with climbing ladders and working at heights.

Responsibilities

• Visit customer sites throughout the workday to install and service alarm systems.
• Diagnose causes of system failures and troubleshoot problems.
• Conduct thorough site evaluations with customers to ensure satisfaction.

Skills

Customer service skills

Troubleshooting technical problems

Low-voltage license or alarm installation certification

Driving skills

Education

H.S. Diploma or GED

NICET I

Job description

Position Overview

We are currently seeking a determined Alarm Service Technician who embodies our core values: Service, Accountability, Customer Focus, Growth, and Integrity. The Alarm Service Technician is a hands‑on role. You will play an integral role in building and maintaining customer relationships. This role entails visiting customer sites throughout the workday installing, servicing, and inspecting low‑voltage electronic security equipment.

Base Salary Range: $55,000 – $70,000 annually, plus bonus eligibility, commission opportunities (if applicable), and a comprehensive benefits package.

Key Responsibilities

• Experience with Alarm panels such as: 2GIG, Qolsys, Ademco, GE, DSC, DMP, and others.
• Ability to troubleshoot technical problems.
• Replace system components as assigned; panels, peripheral devices, audible/visual alarms, etc.
• Driving to customer homes to perform service. Occasional lifting, carrying (up to 30 pounds), pushing and/or pulling; some climbing and balancing; frequent stops, kneeling, crouching and/or crawling.
• Diagnose causes of problems or failures in systems for the purpose of identifying equipment and systems repair.
• Customer education and training including a system demonstration.
• Conduct a thorough walkthrough / site evaluation with the customer to review work order to make sure the system meets their needs and expectations.
• Install and test the operations of all equipment to ensure proper functionality and signal verification required to establish service.
• Identify opportunities to improve the use and functionality of the customers system and provide those recommendations.
• Maintain safety practices to prevent against injury and damage to property.
• Maintain a clean and organized workspace / job site, ensuring customers satisfaction after the interaction.

Requirements

• H.S. Diploma or GED
• Good driving record and Valid driver’s license.
• Excellent customer service skills.
• Working knowledge of how an alarm system operates.
• Must be ok with climbing ladders and working at heights.
• Must be ok working in tight spaces such as crawlspaces, attics and basements.
• Low‑voltage license or alarm installation certification
• NICET I

Benefits

• Medical, Dental, Vision, 401(k) with Employer Match, Paid Time Off & Paid Holidays, HSA/FSA, Life & AD&D Insurance, Disability Coverage, Maternity/Parental Leave, Mental & Physical Health Benefits, Employee Resource Groups, Volunteer Hours, Discounted Equipment & Monitoring, Employee Referral Program, and Continuing Education

Brinks Home provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.