Alarm Service Technician (Level 1)

Brinks Home; Denver (CO); On-site; USD 52,000 - 75,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

401(k) with Employer Match

Paid Time Off & Holidays

Job summary

Brinks Home in Denver, CO is seeking a hands-on Alarm Service Technician to install, service and inspect low-voltage security systems at customer sites.

You will troubleshoot issues, replace panels and peripherals, demonstrate system operation to customers, and ensure safety and quality on every job. Travel to customer homes daily, lift up to 30 pounds, climb ladders, and work in tight spaces to meet customer needs.

Qualifications

• H.S. Diploma or GED.
• Good driving record and valid driver’s license.
• Excellent customer service skills.
• Working knowledge of how an alarm system operates.
• Must be ok with climbing ladders and working at heights.
• Must be ok working in tight spaces such as crawlspaces, attics and basements.
• Low‑voltage license or alarm installation certification.
• NICET I.

Responsibilities

• Install, service, and inspect low-voltage alarm equipment at customer sites.
• Troubleshoot technical problems and replace panels, peripherals, alarms, etc.
• Drive to customer homes to perform service visits.
• Demonstrate system operation and educate customers.
• Conduct thorough walkthrough/site evaluation to ensure the system meets customer needs.
• Install and test operations of equipment to ensure proper functionality and signal verification.
• Identify opportunities to improve system usability and provide recommendations.
• Maintain safety practices and keep workspace clean and organized.

Skills

Alarm systems

Customer service

Troubleshooting

Driving

Safety awareness

Climbing ladders

Tight spaces

Education

High School Diploma or GED

Low-voltage license

NICET I

Job description

Alarm Service Technician Position Overview

We are currently seeking a determined Alarm Service Technician who embodies our core values: Service, Accountability, Customer Focus, Growth, and Integrity.

The Alarm Service Technician is a hands‑on role. You will play an integral role in building and maintaining customer relationships. This role entails visiting customer sites throughout the workday installing, servicing, and inspecting low‑voltage electronic security equipment.

Key Responsibilities

• Experience with Alarm panels such as 2GIG, Qolsys, Ademco, GE, DSC, DMP, and others.
• Ability to troubleshoot technical problems.
• Replace system components as assigned; panels, peripheral devices, audible/visual alarms, etc.
• Driving to customer homes to perform service. Occasional lifting, carrying (up to 30 pounds), pushing and/or pulling; some climbing and balancing; frequent stops, kneeling, crouching and/or crawling.
• Diagnose causes of problems or failures in systems for the purpose of identifying equipment and systems repair.
• Customer education and training including a system demonstration.
• Conduct a thorough walkthrough / site evaluation with the customer to review work order to make sure the system meets their needs and expectations.
• Install and test the operations of all equipment to ensure proper functionality and signal verification required to establish service.
• Identify opportunities to improve the use and functionality of the customers system and provide those recommendations.
• Maintain safety practices to prevent against injury and damage to property.
• Maintain a clean and organized workspace / job site, ensuring customers satisfaction after the interaction.

Requirements

• H.S. Diploma or GED.
• Good driving record and Valid driver’s license.
• Excellent customer service skills.
• Working knowledge of how an alarm system operates.
• Must be ok with climbing ladders and working at heights.
• Must be ok working in tight spaces such as crawlspaces, attics and basements.
• Low‑voltage license or alarm installation certification.
• NICET I.

Benefits

• Medical, Dental, Vision, 401(k) with Employer Match, Paid Time Off & Paid Holidays, HSA/FSA, Life & AD&D Insurance, Disability Coverage, Maternity/Parental Leave, Mental & Physical Health Benefits, Employee Resource Groups, Volunteer Hours, Discounted Equipment & Monitoring, and Employee Referral Program.

Brinks Home provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.