Dispatch Clerk - II

AmNet Services, Inc.; Tampa (FL); On-site; USD 60,000 - 85,000; Full time

Job summary

A sensor and networking solutions company in Tampa is seeking a qualified professional to monitor network activities and coordinate resources. The role requires 2+ years of experience in network systems analysis, with responsibilities including analyzing network conditions and customer interactions. Candidates should have skills in risk assessment and monitoring systems. This position operates in a 24/7 environment, requiring flexibility in work schedule.

Qualifications

• 2+ years of experience working with network systems.
• Ability to analyze network facilities and equipment for issues.
• Contacting customers to verify site readiness and scheduling repairs.

Responsibilities

• Monitor work activity to ensure objectives are met.
• Coordinate resources based on alarms and maintenance needs.
• Isolate repair problems using computerized test equipment.
• Monitor and track services and network operations provisioning, maintenance and alarm work.
• Assess risk to network health based on alarms and criteria.
• Contact internal and external customers to verify site readiness and schedule repairs.
• Operate a computer and headset for extended periods.
• Create swivelchair dispatches to ensure provisioning and maintenance orders are fulfilled.
• May perform additional duties as required by the Company.

Skills

Network analysis

Customer contact

Monitoring systems

Risk assessment

TCOMS

F&E

NOMCS

ERLOG

COA Scheduler

Education

Degree in related field

Tools

Coa Global

ETMS WOW

PC

NETPRO

TCOMS

F&E

NOMCS

ERLOG

COA Scheduler

Job description

Overview

America Networks is a leading sensor and networking solutions partner for companies in any Industrial, Manufacturing, and Waste management space. We design and manufacture sensors for storage tanks, water metering, energy metering, gas monitoring, and asset management. Our founders are hardcore telecommunications engineers with combined 200+ years of experience in designing, optimizing and performance engineering for several mid–large wireless carriers internationally. We provide low power, cost efficient sensors to collect data, create alerts, and predict needed actions, and we combine these sensors with low power, wide area (LPWA) networking technologies to give clients options to decrease re-occurring costs for an IoT network of sensors and connected devices. We specialize in design, deployment, optimization, and support of these networks. Whether an off-the-shelf or custom solution is needed, we’ll create a solution and push the data on the best cloud platform to fit your needs, including your own.

Job Description

• Monitoring of all work activity and escalating as needed to ensure work is completed within set objectives.
• Coordinate/deploy resources as determined by alarms, queues, trouble volumes, outages, preventative maintenance requirements and provisioning work requests.
• Analyzing network facilities and CPE (Routers, CSU, Modem, etc.) equipment by using computerized test equipment to remotely isolate the repair problem.
• Monitoring and tracking Services and Network Operations provisioning, maintenance and alarm work active.
• Making risk assessments regarding the health of the Network based on standing alarms and other pertinent criteria.
• Contacting internal and external customers (IXCs, CLECs, ILECs, vendors, etc.) to verify the site readiness, activity, schedule repair, and quote billing charges if necessary.
• Operate a keyboard and use computers while sitting for prolonged periods of time. Generally wears a headset for extensive periods of time.
• Creating swivelchair dispatches as needed to ensure all provisioning and maintenance orders are cared for.
• May be required to perform additional duties and tasks as required by the Company.

Job Qualifications

• Individuals with 2+ years working experience in the following systems:
• Coa Global
• ETMS WOW
• PC
• NETPRO
• TCOMS
• F&E
• NOMCS
• ERLOG
• COA Scheduler
• Degree preferred but not required
• Shift TBD: Initially set at 8am-5pm but this schedule is subject to change as this is 24/7 environment.