Alarm Monitor (Day Shift)

Sim&S, Inc.; North Charleston (SC); On-site; USD 52,000 - 75,000; Full time

Job summary

SIM&S, Inc. in Charleston, SC seeks Alarm Monitors to operate communications equipment, monitor alarm signals, and dispatch police, EMS, or fire as required. This position requires an active Secret clearance and a high school diploma.

The role emphasizes strong written communication and public-facing skills, with a day shift of 0600-1800 and 3x12 hour shifts weekly. Candidates should have experience in public safety communications, the ability to remain calm under pressure, and the skills to

Qualifications

• High school diploma or equivalent required; valid driver's license and favorable driving history.
• Experience in communication operations or public service calls is preferred.
• Ability to read and apply printed procedures and orders; maintain poise under stress.

Responsibilities

• Monitor alarm systems and dispatch police, EMS, or fire services as needed.
• Operate communications equipment (telephone, radio, etc.) to support public safety.
• Document incidents clearly and professionally in reports and messages.

Skills

Public safety dispatch

Communication

Report writing

Education

High school diploma or equivalent

Driver's license

Job description

An active Secret security clearance is REQUIRED for this position.

Please do not apply unless you currently possess an active Secret clearance. Thank you.

Work Schedule:

Day Shift: 0600 - 1800

3 x 12 hour shifts a week.

Description of Work:

Alarm Monitors shall be trained in the proper use of communications equipment including telephone, radio, and other electrical or electronic alarm signal-receiving systems. Alarm Monitors shall be trained for dispatching, police, and requesting medical, police, or other fire department assistance, as necessary.

Education/Experience/Qualifications*

• Possess a high school education or equivalency, a valid driver's license, proof of insurance and favorable driving history, and have one (1) years of general experience demonstrating: a) Any type of communication experience which provides knowledge of communications operations and procedures except for telephone switchboard operation or a communications clerk. b) Work that requires skill in the operation of a typewriter type keyboard, i.e., teletype, CRT, etc. c) The ability to professionally interact as a service provider to the general public, Government employees, and other law enforcement agencies over the telephone. d) The ability to read, understand and apply printed procedures, detailed orders, instructions and training material. e) The ability to maintain poise and self-control under stress. f) The ability to compose and write clear concise and accurate reports and messages. g) The ability to speak in a clear, distinct and understandable manner.
• Have one (1) year of specialized experience demonstrating: a) The operation of voice radio circuits. b) Progressively greater knowledge of varied communication equipment operation. c) The operations of personal computer type equipment, to include data input and retrieval functions. d) The ability to handle stressful and / or life threatening situations similar to those in a police, fire, or EMS environment. 3. In lieu of the above with the exception of subparagraph 2(d), two (2) years of education above the high school level may be substituted for specialized experience.

Physical Capabilities

• Hearing: The Service Provider shall ensure each employee is free from hearing abnormalities and defects that would interfere with their performance as a public safety telecommunicator and the use of audio equipment (radios, telephones, alarms, electronic speakers and headsets, etc.). Employees must have unaided or correctable hearing thresholds at 20dB or below in each ear for the following frequencies: 500 Hz, 1000 Hz and 2000 Hz and 30 dB or below for frequencies up to 3000 Hz.
• Vision: The Service Provider shall ensure each employee possess monocular or binocular vision, correctable to 20/20 (Snellen) as applicable. Employees are not required to have perfect color vision, but must be able to correctly and reliably see and distinguish between red, green, and blue colors.
• Physical dexterity: The Service Provider shall ensure that each employee is able to physically manipulate all equipment controls properly and expeditiously to perform all duties. Employees shall be able to push, pull, rotate, and twist, appropriately, control devices such as, but not limited to, switches, knobs, dials, buttons, levers, computer mice, and keyboard keys. Employees shall be able to insert and remove plugs and / or connectors typically used with electronic equipment. Employees must be able to thread tape machines and insert, eject, remove, and place computer disks, CDs, DVDs, video and audio tapes and cassettes, and paper in office appliances and storage containers. Employees shall be able to fully operate equipment at any level that is within reach when sitting or standing as warranted. Employees shall be able to grasp tightly tube shaped items such as handles (such as, but not limited to drawers, cabinets, doors, carrying cases), flashlights, handrails, bottles, cans, etc., as well as straps and rope. Also, employees shall be able to move about the area of operations in the operations center without colliding with furniture, equipment, and other persons, as well as traverse hallways and enter and leave buildings without assistance from another person.

Exceptions: If the Designated Government Representative has on file Certificates of Medical Examination submitted by the immediate previous operating agency, the new Service Provider is not required to submit another medical certificate if the current certificate was submitted within the past five (5) years or unless specifically requested to do so by the Designated Government Representative.

Job Certifications (1) Favorable Criminal and Credit Background Check. (2) Favorable Drug and alcohol screening results. (3) U.S. Citizenship (4) A favorable National Agency Check (NAC) Security Clearance up to (Secret) may be required by position as required by contract. Training (5) Electronic Security Systems (ESS) (6) Closed Circuit Television (CCTV) (7) Lenel Alarm System.

SIM&S, Inc. is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other protected class.