Alarm and Surveillance Technician

Aerowave Technologies, Inc.; Coppell (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

Aerowave Technologies, Inc. is seeking an Alarm & Surveillance Technician to strengthen our customer satisfaction and protect client assets. You will install, service, and repair surveillance systems, video, access control, intercom, and automation products, serving a diverse blue-chip client base.

The role emphasizes clear communication, hands-on troubleshooting, and adherence to company processes. Occasional overtime and a valid driver’s license are required to support on-site installations

Qualifications

• 1+ years experience in security and camera installation.
• Basic networking / IP systems knowledge.
• Current Security/Alarm Installer certification.
• Good driving record with valid driver's license.
• Must be able to pass background check.
• Basic hand tools.

Responsibilities

• Install, service and repair surveillance systems hardware and software, including video, access control, intercom, and automation products.
• Use your experience, troubleshooting skills, and diagnostic tools to identify issues quickly and repair systems efficiently to the benefit of our clients and the company.
• Provide instructions to clients on the proper use of the products.
• Become proficient at the company processes, software, and tools used to service clients.
• Promote the company's brand, products, and services.
• Maintain your technical and mechanical skills.
• Accept all assignments with an open and positive attitude.
• Occasional overtime required.

Skills

Security & camera installation

Networking/IP basics

Education

Security/Alarm Installer certification

Tools

Basic hand tools

Job description

Company Overview

At Aerowave Technologies, we measure success by the number of our clients' lives we connect. Our goal is to connect 75,000 lives in 2031, over 10x the number of lives we connected in 2021. We have provided safety and security technology solutions, specifically two-way radio systems and surveillance and access control solutions, to a diverse and growing base of blue-chip clients for over 20 years. We take enormous pride in our reputation for providing exceptional client service and highly value the relation-ships we've built with our clients.

At Aerowave Technologies, we measure success by the number of our clients' lives we connect. Our goal is to connect 75,000 lives in 2031, over 10x the number of lives we connected in 2021. We have provided safety and security technology solutions, specifically two-way radio systems and surveillance and access control solutions, to a diverse and growing base of blue-chip clients for over 20 years. We take enormous pride in our reputation for providing exceptional client service and highly value the relation-ships we've built with our clients. Aerowave runs on the Entrepreneurial Operating System (EOS) to strengthen six key components of our business: Vision, People, Data, Process, Issues, and Traction.

Company Core Values

We have built our culture around four Core Values:

• Our Client is our North Star
  • We adapt and adjust to serve our clients above all else
• Win Together
  • We encourage each other to make a positive impact every day
• Continuous Improvement
  • We make a little progress every day, leading to BIG results
• Deliver Solutions, Not Excuses
  • We solve challenging problems and hold ourselves accountable. We don't blame others.

We hire, review, reward, and recognize our coworkers based on these Core Values. It's critical that you share these values to succeed at Aerowave.

Position Summary

As Alarm & Surveillance Technician, you will be key member of the organization and play an important role in Customer Satisfaction. Your passion for providing exceptional service contributes to our world-class customer satisfaction. You will be the first line of response to our diverse customer base, communicating in an open, helpful, and engaging manner to find each customer's unique solution.

Job Requirements

• Install, service and repair surveillance systems hardware and software, including video, access control, intercom, and automation products.
• Use your experience, troubleshooting skills, and diagnostic tools to identify issues quickly and repair systems efficiently to the benefit of our clients and the company.
• Provide instructions to clients on the proper use of the products.
• Become proficient at the company processes, software, and tools used to service clients.
• Promote the company's brand, products, and services.
• Maintain your technical and mechanical skills
• Accept all assignments with an open and positive attitude
• Occasional overtime required

Preferred Experience/Skillsets And Requirements

• 1+ years experience in security and camera installation
• Basic networking / IP systems knowledge
• Current Security/Alarm Installer certification
• Good driving record with valid driver's license
• Must be able to pass background check
• Basic hand tools