Alabama & Dunlavy Deli - Food Service Rep - Part-Time

H-E-B; Houston (TX); On-site; USD 14,774 - 21,042; Part time

Job summary

A popular grocery chain in Houston is looking for a Part-Time Food Service Representative. In this role, you will provide excellent customer service, prepare and package fresh products, and ensure compliance with food safety standards. Ideal candidates will have strong customer service skills, a high school diploma or equivalent, and must be at least 18 years old. The position requires working in a fast-paced retail environment while maintaining a commitment to quality and customer satisfaction.

Qualifications

• Minimum age 18 is mandatory.
• Completion of Company Orientation and food safety training upon hire.
• Knowledge of computer systems and equipment.

Responsibilities

• Provide superior customer service.
• Prepare, package, and merchandise fresh products.
• Comply with food safety and sanitation standards.

Skills

Strong customer service skills

Communication skills

Planning and organizing skills

Education

High school diploma or equivalent

Job description

Alabama & Dunlavy Deli – Food Service Rep – Part‑Time

Join to apply for the Alabama & Dunlavy Deli – Food Service Rep – Part‑Time role at H‑E‑B.

Responsibilities

H‑E‑B needs energetic and motivated Partners willing to work hard and have fun while making our Customers feel welcome. No matter what background you bring, or where you are in your career, we welcome you to join our community where People come first.

As a Food Service Representative, you'll provide a well‑stocked, well‑maintained department while delivering superior customer service. You'll prepare, package, and merchandise fresh product daily while maintaining all department and food safety/sanitation standards.

Once you're eligible, you'll become an Owner in the company, so we’re looking for commitment, hard work, and focus on quality and Customer service. ‘Partner‑owned’ means our most important resources—People—drive the innovation, growth, and success that make H‑E‑B The Greatest Omnichannel Retailing Company.

We are looking for:

• HEART FOR PEOPLE – commitment to work hard to make sure People come first.
• HEAD FOR BUSINESS – a strong sense of how what you do affects our Customers and our success.
• PASSION FOR RESULTS – initiative to step up and do what needs doing.

Customer Service

• Provides superior customer service.
• Takes orders from customers by telephone or in person.
• Answers customer questions regarding products; assists them with selections.

Food Service / Production

• Prepares, packages, and merchandises fresh product effectively.
• Slices, packages, labels, rotates, and culls products for poor quality.
• Assists in technical areas as needed (e.g., basic set‑up and clean‑up processes).

Sales

• Uses suggestive selling techniques and basic product knowledge to meet customer needs and build department sales.

Food Safety

• Cleans and sanitizes display cases.
• Operates / maintains equipment properly.
• Complies with H‑E‑B food safety and sanitation standards.
• Complies with department / Store operating procedures.

Additional Department‑Specific Responsibilities

Bakery

• Records production and shrink to aid in production planning.
• Assists in technical areas as needed (e.g., baking, frying, and decorating).
• Culls bakery products for poor quality, expiration dates.

Deli

• Takes care of service counter customers.
• Uses ordering system applications.
• Uses Fresh Production Planner.
• Performs inventory management processes (MSI, PAW) as required.
• If applicable, ensures catering orders are prepared and ready in time for Customer pickup.
• Performs all sanitation and maintenance tasks for Deli slicers.

Prepared Foods

• Serves / packages products at customer's request.
• Educates customers on preparation / reheating instructions of prepared foods.
• Prepackages condiments (sauces, dressings) for prepared food items.
• Cuts, slices, dices, chops food in preparation for chef.

Background

• Minimum age 18 (mandatory).
• High school diploma, or equivalent.
• Completion of Company Orientation, and food safety and sanitation training upon hire.

Fit & Competencies

• Knowledge of computer systems and equipment (e.g., PC, symbol, scales, label machine).
• Strong customer service skills.
• Communication and interpersonal skills.
• Reading and writing skills.
• Planning and organizing skills.
• Function in a fast‑paced, retail environment, in detailed and precise tasks.
• Work with customers, staying attentive to their needs.

Physical Demands

• Bakery – Constantly reach at waist, grasp; frequently stand, walk, reach at shoulder, bend; occasionally sit, reach overhead, knee, floor, stoop, squat, crouch, kneel, stair climb, pivot, twist, push/pull with arms, pinch, perform fine motor movements, shoulder abduction. Occasionally expose to wet, cold, hot conditions, loud noise. Demonstrate ability to lift 50 lbs, and manage in excess of 70 lbs.
• Deli – Constantly reach at waist, grasp; frequently stand, walk, stoop; occasionally reach overhead, shoulder, knee, floor, bend, squat, crouch, kneel, stair climb, pivot, twist, push/pull with arms, pinch, perform fine motor movements. Occasionally expose to wet, cold, hot conditions, loud noise. Demonstrate ability to lift 55 lbs, and manage in excess of 65 lbs. If item too heavy, break into smaller components or ask for assistance.

Seniority Level: Entry Level

Employment Type: Part-Time

Job Function: Management and Manufacturing

Industry: Retail

08-2021

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