Akron-Based Customer Support Team Lead — Growth & Coaching

SummitLogic; Akron (OH); On-site; USD 11,000 - 13,000; Full time

Benefits offered by this job

Health insurance after 90 days

Paid time off

Growth opportunities

Job summary

SummitLogic in Akron, OH is seeking a Team Lead for Customer Support to oversee a growing team and ensure exceptional customer service. The role requires guiding reps, coaching, and collaborating with other departments to optimize processes.

A Bachelor’s degree and at least 2 years in a supervisory role are preferred, with strong communication and problem-solving skills emphasized. This full-time on-site position offers a starting salary of $1,100 per month, with benefits including health

Qualifications

• Bachelor's degree in Business Administration or related field.
• Minimum of 2 years experience in a supervisory or leadership role in customer support.
• Excellent written and verbal communication skills.
• Strong problem-solving and professional handling of difficult situations.
• Proficient in Microsoft Office Suite and CRM software.

Responsibilities

• Manage and lead a team of customer support representatives to achieve departmental goals.
• Train and onboard new team members on company policies and systems.
• Monitor team performance through coaching and feedback sessions.
• Handle escalated customer inquiries and provide prompt resolutions.
• Conduct performance evaluations and provide recommendations.
• Collaborate with other departments to improve processes and customer experience.

Job description

SummitLogic in Akron, OH is seeking a Team Lead for Customer Support to oversee a growing team and ensure exceptional customer service. The role requires guiding reps, coaching, and collaborating with other departments to optimize processes.

A Bachelor’s degree and at least 2 years in a supervisory role are preferred, with strong communication and problem-solving skills emphasized. This full-time on-site position offers a starting salary of $1,100 per month, with benefits including health