Aisles Online Shopper

Hy-Vee, Inc.; Watertown (SD); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking an Aisles Online Shopper to enhance the online shopping experience. In this role, you'll be responsible for accurately selecting groceries, ensuring quality service, and assisting customers with their orders. This position offers a dynamic work environment where you can showcase your customer service skills and contribute to a team committed to excellence. If you're organized, enjoy working independently, and thrive in a fast-paced setting, this opportunity is perfect for you. Join a company that values growth and customer satisfaction.

Qualifications

• High school diploma or equivalent preferred.
• Good communication and interpersonal skills.

Responsibilities

• Select high-quality groceries for online shoppers.
• Provide friendly customer service and assist with products.
• Process customer orders and ensure timely fulfillment.

Skills

Customer Service

Communication Skills

Problem-Solving

Multitasking

Education

High School Diploma or Equivalent

Tools

Pallet Jack

Cash Register

Job description

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Job Description

Job Title: Aisles Online Shopper

Department: Aisles Online

FLSA: Non-Exempt

General Function: Responsible for selecting the best products for online shoppers and accurately selecting groceries ordered online by customers.

Core Competencies:

• Partnerships
• Growth mindset
• Results oriented
• Customer focused
• Professionalism

Reporting Relations: Reports to District Store Director, Store Manager, Assistant Managers, and Online Shopping Department Manager. No positions report to you.

Primary Duties and Responsibilities:

• Provide prompt, friendly customer service, including greeting customers and assisting with products.
• Answer calls and emails promptly and helpfully.
• Accurately select groceries, including high-quality produce, meat, and other fresh products.
• Adhere to company policies and store guidelines.
• Report to work on time and as scheduled.

Secondary Duties and Responsibilities:

• Process customer orders through POS, charge credit cards, and ensure proper storage and retrieval of orders.
• Lift, carry, and load groceries into customer vehicles.
• Monitor incoming orders for timely fulfillment.
• Perform other related duties and projects as needed.

Education and Experience: High school diploma or equivalent preferred.

Knowledge, Skills, Abilities:

• Commitment to Hy-Vee's mission and values.
• Good communication and interpersonal skills.
• Ability to identify problems and develop solutions.
• Organized, able to multitask, and work independently in a fast-paced environment.

Physical Requirements:

• Ability to see detail at near range.
• Ability to lift or carry objects up to 50 pounds occasionally, and 25 pounds frequently.
• Perform activities like stooping, kneeling, reaching, handling, grasping, talking, hearing, and repetitive motions.

Working Conditions: Mostly in a retail store setting, with exposure to dust, noise, and temperature extremes. Fast-paced environment with deadlines.

Equipment Used: Pallet jack, box cutter, cash registers, trash compactor, forklift, calculator, telephone, intercom, copier, fax.

Contacts: Daily contact with store personnel, customers, and the public.

Are you ready to smile? Apply today.