Airports Marketing & Customer Experience Lead

Columbus Regional Airport Authority; Ohio; On-site; USD 145,000 - 165,000; Full time

Job summary

Columbus Regional Airport Authority seeks a senior marketing leader to drive integrated strategies for John Glenn Columbus International, Rickenbacker International, and Bolton Field. You will oversee multi-channel campaigns, creative development, and performance measurement to strengthen brand and customer experience.

You will manage agencies and internal teams, align with strategic priorities, and use market insights to inform investments and initiatives.

Qualifications

• Bachelor's degree in marketing, advertising, communications, business, hospitality, or related field with at least 7 years in marketing or brand management.
• Experience leading complex marketing initiatives from strategy to execution, including creative development and media planning.
• Experience managing agencies and outside partners with accountability for quality, cost, schedule and results.
• Proven ability to lead and develop a high-performing team.
• Experience leading cross-functional projects and influencing outcomes across teams.
• Strong written, verbal, presentation, analytical and relationship-management skills.
• Ability to pass a pre-employment drug test.

Responsibilities

• Develops and executes integrated marketing and advertising strategies aligned with priorities and customer needs.
• Leads planning and execution of multi-channel marketing campaigns, including paid media, creative development, production, placement, and measurement.
• Advances and protects CRAA branding across campaigns, collateral, signage and customer materials.
• Leads relationships with agencies and vendors with clear scopes, timelines, budgets, and performance expectations.
• Uses market research and customer insights to inform strategies, messaging, investments, and service improvements.
• Advances an enterprise-wide customer experience strategy with service standards for a welcoming traveler journey.
• Provides direction and quality oversight to staff, agencies, consultants, and vendors.
• Performs related work as required.

Skills

Marketing leadership

Agency management

Brand management

Cross-functional leadership

Communication

Strategic planning

Education

Bachelor's degree in marketing or related field

Job description

Columbus Regional Airport Authority seeks a senior marketing leader to drive integrated strategies for John Glenn Columbus International, Rickenbacker International, and Bolton Field. You will oversee multi-channel campaigns, creative development, and performance measurement to strengthen brand and customer experience.

You will manage agencies and internal teams, align with strategic priorities, and use market insights to inform investments and initiatives.