Airport Wheelchair Assistant

Tailored Management; Columbus (OH); On-site; USD 17,000 - 22,000; Full time

Job summary

Tailored Management is seeking an Airport Passenger Assistant in Columbus, OH to help passengers needing wheelchair or baggage assistance from curbside to aircraft and back. You will guide customers through ticketing and wayfinding while supporting safe operations in a busy airport environment.

The role requires the ability to work in varied conditions, lift up to 70 lbs, and maintain regular attendance. Training manuals must be understood and followed in a fast-paced team setting.

Qualifications

• High school diploma or GED required.
• Must possess and maintain a valid Ohio driver license.
• Experience in customer service preferred.
• Ability to read and understand training materials.

Responsibilities

• Assist passengers needing wheelchair service to boarding and deplaning.
• Guide customers through ticketing and wayfinding in the airport terminal.
• Maintain awareness of safety and cleanliness in work area.
• Attend to routine duties and follow supervisor instructions.

Skills

Customer service

Reading manuals

Independence

Communication

Attendance

Teamwork

Computer basics

Education

High school diploma or GED

Valid Ohio driver license

Job description

Position Purpose

Is responsible for assisting airline customers that need wheelchair or baggage assistance getting from curbside to aircraft and vice versa . This position will assist other agents as needed to ensure safe operations for passengers and customers.

Essential functions and basic duties

• Assist passengers needing wheelchair service getting to their flight, or off arriving aircraft
• Guide customers through ticketing and wayfinding in the airport terminal
• Checks facility cleanliness before and after operations
• Maintains security awareness and hazardous materials awareness appropriate to the airport aircraft environment.
• Other assignments and/or duties as directed.

WORKING CONDITIONS

Work in an indoor and outdoor environment; ability to work in adverse weather conditions. The worker is subject to fumes, odors, dusts, hot and cold climates, precipitation.

Shift

Scheduled for shifts on a weekly basis during scheduled air carrier operations.

Flooring

carpet and concrete surfaces.

Lighting

variable, natural and artificial light.

Temperature

variable environmental conditions based on the daily weather forecast. May be exposed to seasonal temperatures and precipitation, dust etc.

Noise

subject to aircraft engine and equipment noise

Safety equipment

gloves, and/or other personal protective equipment depending on job assignment, etc.

QUALIFICATIONS

Education/Certification

High school diploma or GED.
Must possess and maintain a valid Ohio driver license, in good standing.

Experience

Customer Service background

Skills/Abilities

Ability to read and understand training manuals.
Ability to work well independently.
Ability to cooperate and communicate well with others.
Ability to maintain a positive attitude.
Required to have regular and predictable attendance.
Ability to work as part of a team, take direction and learn quickly in a fast-paced environment.
Basic computer skills.

PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION

• Climbing Up to three flights including ladders, stairs, ramps, etc.
• Stooping Bending downward and forward at the waist. Requires full use of lower extremities and back muscles.
• Kneeling Resting on knee or knees.
• Crouching Bending downward and forward at the leg and spine.
• Reaching Extending hand(s) and arm(s) in any direction.
• Standing For extended times.
• Walking Especially for long distances.
• Pushing Using upper body to press against something with steady force.
• Pulling Using upper body to draw, drag, haul, or tug objects.
• Lifting Use of upper body and back muscles to lift objects.
• Grasping Using fingers and palm on an object for gripping, lifting and pushing.
• Average hearing Ability to hear average or normal conversations and receive ordinary information.
• Fine, acute visual abilities Fine visual acuity, color vision; or depth perception and/or field of vision.
• Physical strength Must be physically able to perform the essential functions and basic duties of assigned job.
  Ability to lift up to 70 lbs.

#TMCA

All candidates must be able to pass a fingerprint criminal history check in order to receive airport badge.