Airport Tower Operations Coordinator

Gate Gourmet; Los Angeles (CA); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Paid time off

401k with company match

Company sponsored life insurance

Medical, dental, and vision plans

Voluntary short-term/long-term-disabil

Voluntary life, accident, and hospital

Employee Assistance Program

Commuter benefits

Employee Discounts

Weekly pay for union employees

Job summary

Gate Gourmet in Los Angeles is seeking a proactive Unit Operations Dispatcher to serve as the primary on-site representative in the Airport Tower. You will help manage gate changes, aircraft swaps, and delays for our major customer, coordinating with dispatch, ramp and catering teams.

The role requires at least 3 years in customer service, strong communication, and the ability to make independent decisions under pressure.

Qualifications

• HS diploma required; an Associate's degree preferred.
• Minimum 3 years of customer service experience.
• 1 year experience directing others; airline industry preferred.

Responsibilities

• Analyzes data from custom screens and communicates airline changes and updates to the unit dispatch and catering teams.
• Monitors airline arrival and departure times and ensures catering teams complete flights as assigned.
• Monitors driver's kitchen department time, alerts unit management when on time departure is in jeopardy and when drivers are late off aircraft, delaying return to unit.
• Monitors international strips via Prism camera; provides accurate and timely information regarding the operation to the SOC.
• Makes some operational decisions and communicates directly to transportation teams on the field.
• Partners with Department Manager to be the voice for the company in delay discussions, and conducts the research needed when contesting a delay.
• Tracks all flight, gate, meal order and other changes in flights.
• Serves as back up supervisor when that individual is on the ramp by relaying changes in flights to drivers on the ramp, directing work flow and resolving customer problems.
• Checks that drivers have completed their run sheets accurately and that all times, aircraft changes, service levels and quantities meet customer specifications.
• Answers and logs customer calls, concerns and complaints and makes recommendations to resolve on-going issues.

Skills

Basic computer skills

Ramp driving

Multi-tasking

Detail oriented

Customer service

Calm under pressure

Independent decisions

Data compilation

Communication

Client rapport

Process improvement

Education

HS diploma

Associates degree

Job description

Gate Gourmet in Los Angeles is seeking a proactive Unit Operations Dispatcher to serve as the primary on-site representative in the Airport Tower. You will help manage gate changes, aircraft swaps, and delays for our major customer, coordinating with dispatch, ramp and catering teams.

The role requires at least 3 years in customer service, strong communication, and the ability to make independent decisions under pressure.