Airport Shift Supervisor: Fast, Guest-First Hospitality

Paradies Lagardere Default; Dallas (TX); On-site; USD 36,000 - 56,000; Full time

Benefits offered by this job

Competitive pay

Medical, Dental, Vision, 401(k).

Open availability

Job summary

Chick-fil-A at Dallas Fort Worth International Airport is seeking a Shift Supervisor to lead both FOH and BOH operations, ensuring fast, friendly service and uncompromising food safety. You will train Team Members, manage shifts, and drive guest satisfaction in a high-volume airport setting.

The role emphasizes leadership, operational excellence, and a positive, hospitality-focused culture. Strong communication and the ability to coach staff on quality and speed are essential.

Qualifications

• High school diploma or GED preferred.
• Previous leadership experience in food service or hospitality preferred.
• Strong ability to lead both FOH and BOH teams; communicate clearly and coach staff.

Responsibilities

• Oversee and run shifts across both FOH and BOH operations.
• Lead, coach, and support Team Members in real time during service.
• Ensure execution of all kitchen and front-of-house station responsibilities.
• Monitor food quality, cleanliness, and guest service standards throughout the shift.
• Support training and development of new and existing Team Members.
• Manage workflow across all stations to ensure smooth operations during peak travel periods.
• Handle guest concerns and resolve issues with professionalism and urgency.
• Ensure proper inventory management, stocking, and product rotation.
• Maintain compliance with all company policies, food safety standards, and airport regulations.
• Assist with opening, closing, and shift transition procedures.
• Communicate effectively with General Manager and leadership team.
• Perform additional duties as assigned.

Skills

Leadership

Communication

Team Coaching

Problem Solving

Airport environment awareness

Education

High school diploma or GED

Job description

Chick-fil-A at Dallas Fort Worth International Airport is seeking a Shift Supervisor to lead both FOH and BOH operations, ensuring fast, friendly service and uncompromising food safety. You will train Team Members, manage shifts, and drive guest satisfaction in a high-volume airport setting.

The role emphasizes leadership, operational excellence, and a positive, hospitality-focused culture. Strong communication and the ability to coach staff on quality and speed are essential.