Airport Service Concierge

Delux Public Charter, LLC; Reno (NV); On-site; USD 21,000 - 30,000; Full time

Job summary

JSX is seeking an Airport Concierge to greet customers on arrival, manage check-in flow, and keep the lounge immaculate and stocked with amenities. You’ll verify documents, screen baggage, and support DOT procedures while also assisting with valet duties including parking and guiding customers to their vehicles.

Flexibility for early shifts and weekend work is required. Strong attention to detail and a professional, calm demeanor are essential, as is the ability to lift up to 75 pounds and work

Qualifications

• High school diploma or GED required.
• 2+ years of customer service experience preferred.
• Valid driver’s license required.
• Ability to remain professional and calm under pressure in stressful situations.
• Vigilant and aware of surroundings; able to recognize and act on unsafe conditions.
• Familiarity with computer systems such as Google Business and Microsoft Office.

Responsibilities

• Assist customers with check-in and lounge amenities.
• Verify documents and ensure baggage screening compliance.
• Oversee security protocols and DOT drug/alcohol procedures.
• Provide assistance with parking, valet, and vehicle handling as needed.
• Maintain safety, cleanliness and readiness of the lounge and check-in area.

Skills

Customer service

Attention to detail

Professional demeanor

Safety awareness

Security protocols

Computer literacy (Google Business, MS

Education

High School Diploma or GED

4-year college degree

Driver's license

Job description

Job Summary

You will be one of the first Crewmembers our Customers meet upon arrival to the station. Your priority is to provide Customers with an effortless and seamless check-in experience, while also ensuring the lounge is in tip-top shape & fully stocked with amenities. Strong attention to detail is required; you are responsible to verify that all documents been properly vetted, baggage has been screened, and Customers are fit to fly. When assigned, you may be responsible for valet duties: driving, parking and retrieving customer vehicles, and assisting customers in and out of their vehicle during arrival and departure. On-time performance is imperative in this role. Strict adherence to time/attendance, and appearance standards are required.

Responsibilities/Day in the Life Tasks

Intermittent physical activity including bending, reaching and prolonged periods of standing Ability to occasionally lift 75+ pounds Must be able to work flexible shifts including early mornings, late nights, holidays and weekends

All Airport Services Concierges (ASC) are trained as Ground Security Coordinators (GSC) Monitoring of operational environment to detect changes that affect Safety and notifying leadership as needed Review and ensure compliance with all updated to policies to include, Safety Alerts, Learning Notices, changes to procedures, changes to regulatory standards and local regulatory guidance Ensuring personal readiness to conduct safety-sensitive duties at all time and the proactive identification of fatigue, stress or other factors that may prevent a safe execution of duties and removing themselves from duty Responsible to ensure personal compliance with all DOT requirements regarding Drug & Alcohol Oversee all security protocols & processes, including but not limited to baggage & passenger screening.

Culture

This Is How We Fly Our Core Purpose is to deliver a joyful, simple travel experience for every Customer, in every interaction, every day. By living our values, we’ll be the world's most loved air carrier, providing superior results for all stakeholders. I display a positive attitude. For others, and for myself. I am an expert in my role. If I don’t know, I learn. If I need help, I ask. I act with integrity every day. I never compromise on safety or security. I am adaptable. I don’t just expect challenges, I embrace them. I am engaged. Present. Tuned in. Listening, thinking, and contributing. I do it for my Customer. Whoever they may be – a traveler, a colleague, or a business partner.

Required

Experience- High School Diploma/GED 2-years customer service

Licenses & Certifications- Valid drivers license

Knowledge, Skills, & Abilities- Remain professional, logical and level headed in all situations especially stressful situations. Vigilant and aware of surroundings and circumstances and be present in the moment to recognize and act upon anything unsafe. Timeline focused with a high degree of calm urgency. Articulate and polished both verbally and visually. Knowledge of computer systems such as google business, Microsoft Office Computer Savvy

Preferred: Experience- 4 year college degree 2 years Aviation or Airline/Airport operation experience Customer Service experience working with high end clients Travel Industry Experience

Basic Requirements: In compliance with federal aviation security requirements, candidates must be U.S. citizens or U.S. nationals. Must be able to travel often Able to lift up to 75 pounds Intermittent physical activity including bending, reaching, lifting, climbing stairs and prolonged periods of standing in addition to walking long distances Ability to work a flexible schedule including early mornings, nights, weekends and holidays Participate in initial and random drug and alcohol screenings in accordance with DOT and FAA guidelines Must be able to work both indoors and outdoors for an extended amount of time during cold/wet or hot conditions We do whatever it takes: May perform other responsibilities as assigned. Responsibilities and duties may change when circumstances dictate (emergencies, changes in workload, rush jobs, technical developments, etc.)

Starting Compensation

$18.50 JSX is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. This Is How We Fly. We don’t do terminals. We don’t do crowds. And we certainly don’t do ordinary. At JSX, we deliver a smarter and more refined air travel experience that begins with our Crewmembers. Whether you’re on the tarmac, in the hangar, or at cruising altitude, every detail of the journey starts with people who take pride in doing things differently.